[Resolved] Snapdeal.com — my product replacement courier charge not give me back yet | |||||
I am buy a geyser from snapdeal company. After receiving the product i saw that they give me a broken product. And then i send a replacement request and after that they told me that in my location there courier service not available so they told me that you send your product with all original pack and bill. And they told me that they give me my courier charge back when i send a courier copy them. Than i send the product in warehouse address the courier company charged 1600 for courier fees.. And my product reach snapdeal warehouse the accept my replacement request but after send the courier copy they are not give me my courier charge back yet.. Under product order page upload courier receipt section add courier copy option is inactive.. So i send courier copy by email [protected]@snapdeal.com this email address. And then they told me that your request is under process but after few days i am not receive my money back yet.. Please check and help me... I send you the product order details screenshot and courier copy also Was this information helpful? | |||||
Mar 13, 2018 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Feb 07, 2018 Snapdeal.com Customer Care's response Dear customer (Biswa55), Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com. Regards, Team Snapdeal | |||||
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+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
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dated 25.01.18
Payment done.
No feedback
Could not speak to your executive.
please provide their number
Another item ordered on the same day and same address has been received.
Please resolve immediately.
No feed back has been recevied after the item has been ordered.
Let me knouw the issue
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com.
Regards,
Team Snapdeal