[Resolved] Snapdeal.com — nike kyrie 2 multicolor basketball shoes

ajitesh.kumar26

from Pune, Maharashtra

Website:

Snapdeal.com

Hi,

I ordered product "nike kyrie 2 multicolor basketball shoes" from snapdeal. It was delivered on 11th sept 2017. It get torn in 3 -4 uses. I checked the description on snapdeal site. There is no warranty on this product. As i know, nike products have minimum 3 months of warranty. I also get to know that on there site its mentioned "product is not 100% original". It simply means snapdeal selling fake products. Snapdeal should check their sellers info and authenticity.

After i raised concern about warranty snapdeal team on 17th sept 2017 automatically raised return request. I dropped 3-4 mails saying this is used product please confirm first it will get accepted in quality check at snapdeal warehouse, but didn't get any response.

As i expected the return request is rejected as the product was used, without listening to my concerns the snapdeal guys rejected my case and product is sent back to me on 1st oct 2017.

I wasted around 1 month plus lot of money and in return get fake product from snapdeal.

Only option i have is to take legal action against snapdeal.

Thanks,
Ajitesh kumar

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Nov 5, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2017

Snapdeal.com Customer Care's response Dear ajitesh.kumar26,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Oct 21, 2017

Updated by ajitesh.kumar26 Is this kind of service been expected from country's one of the biggest e-commerce giant.
It's been 15 days and I am still waiting for the update on my complaint.
Just by looking into the time they take to reply is the measurement of the service they provide.