[Resolved]  Snapdeal.com — non receipt of refund amount

I have not received the refund amount from snapdeal since 1st week of december, 2016. I purchased one garment from snapdeal vide order id [protected], dated[protected] and paid through debit card. I received a different item and the same was returned on[protected] with a request to refund the amount (Rs. 971/-) to my bank a/c. I got in touch with their customer care[protected] repeatedly and informed them that the refund had not been credited to my bank a/c and mailed scan copy of my sb a/c passbook, atm mini statement on[protected] &[protected] respectively to their mail-id. As per their telephonic request i made contact to my bank’s home branch and bank’s customer care and shared their refund reference number[protected] but in vain. I repeatedly lodged complaint for the same and they also repeatedly sent a stereotype message over telephone/e-mail that they had already issued a refund to my bank account on 3/12/2016 with rrn[protected]. It is a question of transparency for the said refund as initially they informed two different rrn on different dates (Rrn given [protected] on[protected] and rrn given [protected] on[protected] to my registered mobile through sms.