[Resolved]  Snapdeal.com — order [protected] cancelled automatically

Address:	New Delhi, Delhi
Website:	www.snapdeal.com

Hi

I am a snapdeal user for the past 3 years and this is the first time i am raising a complaint mail with the hope that this issue will be resolved as per snapdeal terms and conditions.

Issue:

I have ordered sony wireless earphines on 15th oct 2017 with approx 77% discount. Order no : [protected].

Snapshot of order confirmation sms :

Order confirmed
Ashish, your order for sony mdr-xb80bs... Will be delivered between 23 oct, 2017 - 26 oct, 2017. Track order at www.snpdl.in/j8rv1l3r

On 18th oct i received an sms that my order is ready to be shipped. Snapshot given below:

Your sony mdr-xb80bs extra bass in-ear active sports wireless headphones (Black) is ready to be shipped. You will receive email/sms with the courier details of your shipment soon. The estimated delivery date is 26/10/17. http://snpdl.in/

However, on 21st oct i received another sms from snapdeal stating that my order cancelled due to seller issues. Sms snapshot given below:

Order alert: we regret to inform you that your order for sony mdr-xb80bs extra bass in-ear active sports wireless headphones (Black) has been cancelled as the seller was unable to fulfill it.
This is a clear case of cheating as my order was confirmed, ready to ship and then snapdeal cancelled it by stating stupid seller reasons. The product is still available on site to buy, so the reason for my order cancellation stated by snapdeal is not true.

@snapdeal:

I need a valid reason and explanation for my order cancellation. If i do not get a valid reason from snapdeal on this issue within maximum two business days, i will be logging a complaint with consumer court stating that snapdeal promises fake offers and just trying to get cash from people temporarily.

Regards
Ashish