[Resolved]  Snapdeal.com — order id: [protected]. refund of returned product not received

Address:

New Delhi, Delhi

I had ordered a Nike Airmax Shoes (https://www.snapdeal.com/product/nike-airmax-2017-running-shoes/[protected] under the order ID - [protected]. On receiving the product on 23rd October, 2018, I found that the product was fake and initiated the return process. On 24th October, the item was picked and on 26th October I received a mail from snapdeal as follows :

"We have already issued a refund for your item to your card/bank account on 26/10/2018 and you will receive refund in your account within 7-10 business days. We had also shared the reference number 74056638300829976925226 as a confirmation of this transaction. "

However, to this day, I haven't received the refund in my account. This is pathetic, is Snapdeal waiting for me to forget about the amount so that it can loot hard earned money of people? We are living in a technological age where transactions hardly take a few seconds, and still here I am waiting for a refund since more than 18 days. A snail carrying a money order would have reached faster.

Such instances break the trust of customers. I urge people never to shop from Snapdeal who claim for easy return policy but in fact have the worst possibble system in place.

I have contacted the snapdeal customer care multiple times through their website but everytime I receive the same automated reply that refund has been processed. I even tried to call their customer care number[protected] but alas, there is no option to speak to a human. Pathetic !!