Snapdeal.com — problem with return -snapdeal

Hamsaveni.ngn

from Mumbai, Maharashtra

Address:

560085

Hi, im new customer to Snapdeal and I ordered a saree on 9th June and I received on 13th June. I requested a return on the same day ie 13th June as the quality and color is not expected.but I got message on 14th as ‘my product did not internal check’.i donno y I got the message since this is my 1st order with Snapdeal.
I wanted to return the product and I need refund for the same.please resolve my problem

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Snapdeal.com customer support has been notified about the posted complaint.

Jun 15, 2019

Updated by Hamsaveni.ngn I’m Hamsaveni, I’m new customer to Snapdeal, I ordered saree worth of rs.2183 on 9th June, I received on 13th June.i wanted to return the saree as the quality and color is not good, but they have closed my return request as ‘my product failed internal process’.though I ordered the item for the 1st time.i wanted to return the saree and I need refund for the same.please help

Verified Support

Jun 17, 2019

Snapdeal.com Customer Care's response Hi Hamsaveni!

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Verified Support

Jun 20, 2019

Snapdeal.com Customer Care's response Hi Hamsaveni!

We've noted the details & will work on it right away. We'll connect with you & update you about the same.

Thanks!
Team Snapdeal

Jun 22, 2019

Updated by Hamsaveni.ngn When can I expect a return for the product?its been long back I raised a complaint here.please arrange a pickup for the return and do the refund for the same

Jun 24, 2019

Updated by Hamsaveni.ngn Can anybody reply on my query??im not getting any reply from anyone

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Comments

Hamsaveni.ngn

from Mumbai, Maharashtra

Hi thanks for the response. I heard that Snapdeal executive called and scolded my sister like anything. I donno why they are scolding us ? Is this the way to resolve problem with customers?if it repeats again, I have to take this issue to further action..Actually my phone with my sister she doesn’t know either English or Kannada. Please ask them to talk in Telugu or arrange a pick up for the product and do the refund for the same
Thanks,
Hamsaveni.