[Resolved] Snapdeal.com — product not delivered

sweety23111

Address:	Kozhikode, Kerala
Website:	www.snapdeal.com

Asus zenfone 2 4g 32 gb silver was ordered and payment was done via card.
When the product was opened it there was some snack pack inside instead of the product.
Tried calling on snapdeal customer care number does not exit.
Repeatedly mails were sent to have this investigated but they reply same template of 'will revert in 24 hours'
Order id: [protected], placed on 27 dec, 2017

+4 photos

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Feb 10, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2018

Snapdeal.com Customer Care's response Dear customer (sweety23111),

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

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Comments

rajlongare

from Thane, Maharashtra

Hello. I want to inform you that I have ordered one gshock watch from Snapdeal . This is my order I'd [protected] .But I found some issue in that product so I send the product to Snapdeal .this is my sub-order id [protected]. but i have not get refund.

Snapdeal.com Customer Care's response, Jan 11, 2018

Verified Support

Dear (rajlongare),

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com.

Regards,
Team Snapdeal

rajlongare

from Thane, Maharashtra

Sorry to say but Snapdeal is fraud company.

Snapdeal.com Customer Care's response, Dec 2, 2019

Verified Support

Dear Customer,

Apologies for the delay in resolution. Our team is working on your complaint and will get this sorted soon.

Regards,
Team Snapdeal