[Resolved] Snapdeal.com — product not received

Parakram Rajkonwar

from Guwahati, Assam

Address:

Kamrup Metropolitan, Assam, 781006

With a deep sense of dissatisfaction i would like to report that i did not receive my order number [protected] dated 20.05.2019 wherein i had ordered 1 noctem chronograph watch. My order is reflected as delivered since 23.05.2019 even though it has not been delivered to me. I had lodged a complaint on your portal first on 25.05.2019 regarding the issue and have been following up everyday since then but i have not received any response from your end.
Please note that i have been shopping with snapdeal for a long time and this incident has left me utterly disappointed with your service. I would also like to bring to your notice that i have been facing issues for several orders that i had placed with you since the last few months.
Please resolve the matter at the earliest. Either get my order delivered to me or arrange to refund the amount to my account.

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Sep 8, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2019

Snapdeal.com Customer Care's response Dear Parakram,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Jun 11, 2019

Updated by Parakram Rajkonwar Team Snapdeal, it is disheartening on my part to reiterate that I am utterly disappointed with your services and grievance redressal mechanism. I neither received my order nor am I getting any reasonable response from your end regarding the status of my complaint. PLEASE TREAT THIS MATTER AS EXTREMELY URGENT.

Verified Support

Jun 15, 2019

Snapdeal.com Customer Care's response Hi Parakram,

Your concern has been escalated and you will be contacted by our team at the earliest.

Regards,
Team Snapdeal

Verified Support

Jul 06, 2019

Snapdeal.com Customer Care's response Hi Parakram,

We value the importance of your concern. We’re working on the issue & shall update you on this.

Thanks!
Team Snapdeal

Verified Support

Jul 09, 2019

Snapdeal.com Customer Care's response Hi Customer,

Sorry for the inconvenience caused to you. We're working on your issue and will connect with you shortly.

Thanks,
Team Snapdeal

Verified Support

Jul 17, 2019

Snapdeal.com Customer Care's response Dear Parakram,

Hope you are doing well.

So sorry that this is taking time, but I just checked, it is definitely being worked on. Thanks for your patience.

Regards,
Team Snapdeal

Verified Support

Jul 25, 2019

Snapdeal.com Customer Care's response Dear Parakram,

I know it is taking some time but we are making sure we get the perfect resolution for you. Don’t worry, we will get it sorted for you and thanks a lot for your patience.

Thanks!
Team Snapdeal

Verified Support

Jul 31, 2019

Snapdeal.com Customer Care's response Hi Parakram,

We're working on this. Please allow us some time to get back to you with an update.

Thanks!
Team Snapdeal

Verified Support

Aug 04, 2019

Snapdeal.com Customer Care's response Dear Parakram,

We understand that it has taken longer than expected. We're working on the issue and we'll have this sorted on priority.

Thanks,
Team Snapdeal

Verified Support

Aug 08, 2019