[Resolved] Snapdeal.com — received a different product and after place a refund request snapdeal denied to give refund back. | |
Hi, I placed an order on 04 dec 2018 from the snapdeal in which i have ordered 3 wigs and the expected date of delivery of these products was 12 dec 2018, so i mentioned that i received those items after delivery date and received a wrong product. So for that, i raised a return request in which i want a refund back for those wrong products but they denied to gave my money back and they give me replied like "while processing your request, we reviewed your account and found some transactions that do not pass our internal checks." for justifying these comments they told me that in your account you have raised so many return request, so i replied to them "if i do not get any right product so why am i not raise any return request, so that's why my return requested are more" so in that case, it is not my fault snapdeal's fault who not deliver me a right product. So i just requested to you please help me out to get my money back. Was this information helpful? | |
Jan 19, 2019 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Dec 18, 2018 Snapdeal.com Customer Care's response Hi Customer, We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out. Thanks! Team Snapdeal Verified Support Dec 19, 2018 Snapdeal.com Customer Care's response Hi Customer, Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. Regards, Team Snapdeal" | |
 2 Comments | |
Comments
Your products are duplicate.so i am not happy with snapdeal. products quality not match with you show on the app all products are duplicate.
Snapdeal.com Customer Care's response, Dec 19, 2018
Verified Support
Hi Customer,
that's quite a remark. All sellers on our website are committed to selling genuine products. Kindly elaborate your concern, we'd like to help.
Regards,
Team Snapdeal"
that's quite a remark. All sellers on our website are committed to selling genuine products. Kindly elaborate your concern, we'd like to help.
Regards,
Team Snapdeal"
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aur cutmer care wale phone bhi nahi connect kar rahe. auto mood par dala huva hai.
return ki prosses ki. par vo khete hai k banda aya tha par retun nahi kiya. ab kiya kare. agar wakiya hi snapdeal ek genuine brand hai to call kare meje
Samir [protected]
We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.
Thanks!
Team Snapdeal"