[Resolved] Snapdeal.com — received an empty parcel and snapdeal denies to return it back

Rahulsingh22

from Noida, Uttar Pradesh

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.snapdeal.com

I have ordered "sennheiser cx275s in ear wired earphones with mic" on 12 apr, 2018 and it was delivered to me on 16 apr, 2018 order id is order id: [protected] but when i unbox the product i saw the inner packing was damaged and quite old box was send also i havent received the earphone inside that package.

Regarding the same i have registered a complaint in snapdeal (Reference no:[protected] in which i have stated the issue i faced.
The resolution that was taken by snapdeal was, they send 2 people to inspect about this issue and they asked me several questions and took pictures of the parcel as well and then next day i received an email from snapdeal that m return request was rejected.

I send them a reply on the same email to ask the reason for rejecting my request but still i didn't received any reply yet.

Please look into this issue and resolve it asap.

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May 27, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2018

Snapdeal.com Customer Care's response Hi Rahul,

Very sorry for the inconvenience. We've noted down the order ID. We'll get this checked & connect with you.

Regards,

Team Snapdeal

May 02, 2018

Updated by Rahulsingh22 I haven't received any response yet from snapdeal about my complaint.

May 14, 2018

Updated by Rahulsingh22 It's going to be around 20 days, but I haven't heard any word from Snapdeal's side.

How could they behave in such unprofessional way?

Jul 20, 2018

Updated by Rahulsingh22 Who marked this complaint as resolved??
I didn't received any update from snapdeal nor they have refunded my amount.

Please re-open this complaint and take some action againt it.