[Resolved]  Snapdeal.com — received fake and look alike product

Address:	New Delhi, Delhi, 110010
Website:	snap deal

, this is prasanna from delhi. This regarding return and refund aginst the order id [protected] which is ordered from snap deal. I had kept for return and refund option. But they are not accepting. I got the lookalike product, it is fake.
I have following few points for your consideration:-

(I) the instructions booklet which came along with the watch is not of the model which i have ordered i. E the rectangular dial but is of different model which is round in shape and has date and time.

(Ii) the watch container box is of different company and is not of fossil.

(Iii) the watch has scratches and stains over the chain. Further the chain is of very cheap quality and is not of fossil standard which is confirmed by fossil authorized showroom.

(Iv) every fossil watch chain contains its brand patent name along with a code, which is missing from the piece which i have got from you.

(V) the company has conveyed that model fs4156 has been out of production from the last three years. And also told that snap deal is not the authorised dealer of fossil. And confirmed that it is not the fossil original branded one it is lookalike product.

From the above, it is evident that the watch i have received is of spurious/fake. Take back the watch and refund the money.

It is shocking to read their replies to my complaint. Sending repeatedly the same messages with the same reference no... Repeatedly they are telling that my account has been reviewed and some thing doesn't pass your checks... Blah blah blah. I don't understand the guys are hell bent on telling me something which i am not party to. If their company policy is so, they could have mentioned about it when i had ordered the watch. Now they are trying to thrust upon a fake item over me. This is totally against a fair transaction.
Please i need justice from snapdeal. When they mentioned on the website that they have easy return policy why they are doing all these dramas. So i request them take back their fake product and refund my money.