[Resolved] Snapdeal.com — received fake product | |||||
I purchased a sennheiser headset from snapdeal. After few months its stopped working. So i send it to senheiser to claim the warrenty. But instead of replacement i got a detailed report saying that the product is fake. Then i started trying contact snapdeal. Send a lot of mails and raised some claims. Initially i got a mail stating that i am eligible for a replacement or refund, and the item will be picked soon. But no one came, i waited days. Then again i send an email asking about the status, i received the same replay to wait till some one call me for a pickup. I do this in a regular basis and i receive the same replay. Was this information helpful? | |||||
Apr 9, 2018 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Apr 11, 2018 Snapdeal.com Customer Care's response Dear Nithin, We’re very sorry for the inconvenience caused. We've noted down the order ID. We'll get this checked & connect with you on priority. Regards, Team Snapdeal | |||||
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+91 11 4637 1100 [Customer Care]
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We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.
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Team Snapdeal