[Resolved]  Snapdeal.com — reebok shoe - order id - [protected]

I want to return this product since it has size issues. I also didn't like the quality of the product.
But snapdeal is refusing to return the product as they found some issues in my account and some transactions that do not pass their internal checks.
Not sure whats the issue.
If the company is providing 7 days easy return option then they should follow it.
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Apr 17, 2019
Complaint marked as Resolved 
Issue resolved. Thanks Snapdeal. Please do let me know if I will be able to return any item in case I don't like in future, so that I will be careful before ordering. Snapdeal was able to resolve the issue. But they responded when I registered a new complaint against the old complain. It took around one month to provide the resolution. The shoe got returned and I got my refund.
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Mar 20, 2019
Snapdeal.com Customer Care's response
Hi coolsurya,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal
Mar 20, 2019
Updated by coolsurya
If you find any transaction that did not pass your internal check, then please aware the customer regarding the same.
This will help the consumer to be vigil before placing any order and keeping in mind that further return won't be possible.
I request the team to accept the return this time. Next time before placing order I will check with customer care if any return is possible or not if I am not satishfied with the product.
Mar 23, 2019
Updated by coolsurya
Team, where is the update?
Verified Support
Mar 23, 2019
Snapdeal.com Customer Care's response
Dear Customer,

Hope you are doing well.

So sorry that this is taking time, but I just checked, it is definitely being worked on. Thanks for your patience.

Regards,
Team Snapdeal
Apr 03, 2019
Updated by coolsurya
Is it going to take months?
Apr 05, 2019
Updated by coolsurya
This shows the true colors of Snapdeal.com
No. 1 shopping site in looting consumers ... Keep up the bad work !!!
Apr 10, 2019
Updated by coolsurya
Dear Team where is the update???
Whether you are returning the product or not, I need an answer with a reason.
Verified Support
Apr 10, 2019
Snapdeal.com Customer Care's response
Dear Coolsurya,

Hope you are doing well.

We are re-escalating your issue to the concerned team and will get back to you soon.

Regards,
Team Snapdeal
Complaint comments 

Comments

I got msg from snapdeal that i won prize 7.2lac in lucky draw n they asked to pay reg fee 7200rs tds 21600rs IT 14400rs n fine 7200rs wch i paid nw they r telling to pay gst 36000rs wch i will nt ...
Pls refund my amt i dnt want ur prize

Regards
Shobha

ShobhaReddy123's reply, Mar 19, 2019
Pls do reply that hw can i take action on them legally
ShobhaReddy123's reply, Mar 19, 2019
Hw can i get my money back wch i transfered to their account
ShobhaReddy123's reply, Mar 19, 2019
Wn will i get ur feedback
Snapdeal.com Customer Care's response, Mar 20, 2019
Verified Support
Dear Shobha,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

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