[Resolved]  Snapdeal.com — refund issue

Address:	Panipat, Haryana
Website:	www.snapdeal.com

I made a order on snapdeal on 10 november 2017 with order no. [protected]. They delivered me very cheap and different product. I immediately filed return and refund request. After my continue emails finally they reverse picked up the product on 20th november after 5 days. But till date i have not received any refund. They are saying that they have made a neft on 28th november. But when i contacted my bank they told me neft was returned due to extreme late arrival on same date. From that date i have sent more than 50 emails to snapdeal. But every time they were demanding my account statement. I sent them 20 times. But everytime after receiving my mail they were again demanding my account statement which was given by me for refund. Finally on 7th december they agreed that they are wrong. They will investigate with bank within 72 hours and refund my amount. But they did not respond me even after five days. Then i again sent them emails. Finally on 14th them told me that they will refund the amount. But when i did not get anything i once again sent them email. Once again they told me they have sent the neft on 28th november. So i reached once again on the starting point.
Snapdeal has no continue email followup. Everytime they start from starting point. They kept no record of previous follow ups. I have fed up with snapdeal. I have sent them 50 emails 20 times account statement. Now 38 days have been passed. But still i have not any refund.

I am sending my account statement and snapsdeal promise made on 14 december of refund.

Sandeep kumar