[Resolved]  Snapdeal.com — regarding return a duplicate product

I ordered Fossil watch from SD and after verfication with Fossil Service Centre I found that this watch is fake/ non original

After delivered that watch they have removed the 'Return/ Replace' option from my account and they said might be your product isn't applicable for return or return date has expired while this isn't the case and they closed my return request.

Now I want my money back but I'm not able to talk customer care executive, my order id is [protected]