[Resolved]  Snapdeal.com — Regarding returned order id: [protected]... I didn't receive cell phone in return package

Address:	New Delhi, Delhi, 110020
Website:	Snapdeal.com

Dear Snapdeal,
Order ID: [protected] Swipe Konnect Plus (16GB). I got defective product which has screen resolution problem. I choose to return and replacement option for the said product. I couriered product back to your given address.
To my surprise I was informed that the IMEI number of returned cellphone was different. And my replacement request is denied. I explained to customer care executive that I simply returned the same cellphone which I got in original packing.
Snapdeal Replacement request for my Order ID: [protected] Swipe Konnect Plus (16GB) was denied from your quality inspection team...on the ground that the said cellphone IMEI was different...and you returned the same product to my shipping address...Today (27/02/2017) when I received the package ... there was NO CELLPHONE inside the box ...there was only battery and charger...I didn't expect this ridiculous service from Snapdeal...I want refund or replacement of my Swipe Konnect Plus (16GB) ...the said IMEI number mix up was mistake from your part...Snapdeal delivered me defective product in first place ...and also did not returned the product as well.
Kindly refund or replace my Swipe Konnect Plus (16GB)