[Resolved] Snapdeal.com — rejection of return request of sports shoes & mentally harassment

Nitin25748

from Gurgaon, Haryana

Address:	New Delhi, Delhi, 110020
Website:	Snapdeal.com

This is with reference to return of my orders having order id: [protected] placed on 23rd september 2017 on snapdeal.com.
I have ordered nike sports shoes through this order id. As i was not satisfied with the delivery of the product & the colour of the product. So i have raised return request for this order under easy returns policy of snapdeal. This is my right as per snapdeal’s easy return policy. I have raised return request for my order within 7 days of delivery of items & as per all other terms & conditions. The easy return policy is also covered under trustpay as mentioned on snapdeal site. But i have received call from your snapdeal team that my return request has been cancelled due to some internal checks which is a violation of snapdeal own easy returns policy. I have mailied them but they are threating to suspend my account. Please help.
With thanks
Nitin bansal.

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Dec 5, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Oct 16, 2017

Ankit Rathore Dadu I's response Plz send me my product as soon as possible other wise i cancel it.. and give very bad review

Verified Support

Oct 28, 2017

Snapdeal.com Customer Care's response Dear Nitin25748,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

Verified Support

Oct 28, 2017

Snapdeal.com Customer Care's response Dear Ankit Rathore Dadu,

Thanks for reaching out to us. We care about your grievance and would request you to share your concern in detail along with your order ID, complaint no. and contact information with us at [protected]@snapdeal.com so that we may assist you.

Regards,
Team Snapdeal