[Resolved] Snapdeal.com — return of fake product
VkVkn2467 on Jan 9, 2018
It with great disappointment that i'm writing this mail to you. The subject order was delivered to me on nov 25th. On seeing the pack it was clearly evident that the product delivered to me was fake. I immediately alerted snap deal help centre and also raised a return request on nov 27th.
However there was no response and product was not picked or a confirmation given to that effect until 1st week of january. After repeated and failed attempts to reach your customer care (No option to speak to a human) i again wrote back to help centre. They finally confirmed pick up and then the game started. Every time the pick up is scheduled i wait for someone to pick it up. Surprisingly every time the pick up got cancelled stating that there was no response on phone. I checked my phone and alternate number to find that there was no missed/incoming call. This has happened thrice and now i'm frustrated seeing the way snap deal is trying to find a reason to cancel my return request which i will never accept. I thought of writing to you before i make a complaint with the customer court and claim my dues. This is really poor service sir.in this competitive market how do you expect people to order from snap deal when they trick customers to forcefully accept whatever they deliver. I'm looking forward to a quick action on this.
Thanks and regards
Complaint marked as Resolved Feb 10, 2018
[Jan 09, 2018] Snapdeal.com customer support has been notified about the posted complaint.
Verified SupportSnapdeal.com Customer Care's response, Jan 10, 2018
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at firstname.lastname@example.org.
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