[Resolved]  Snapdeal.com — snapdeal delivered me defective mobile twice and not resolving my issue until now.

Address:

New Delhi, Delhi, 110009

I have placed an order for a xolo era 1x pro (2gb, 16gb) - 4g volte phone on 28.07.17 and my order id was [protected]. But, the product was defective and i have raised a complaint for replacement. The reference number was 43153083. As per my request it was picked up by your courier person after the visit of your service engineer. I have received thereplaced product on 12.08.17. But again i have received the product with the same defective issue. I have immediately raised a complaint again (Thus time for full refund) on 12.08.17 and the reference number was 43317546. Again service engineer's visit was rescheduled. Surprisingly, snapdeal closed my complaint on 14.08.17 without resolving my issue. Neither any service engineer visited me nor i received any call from snapdeal. I have raised a complaint again on 14.08.17 and again as usual service engineer's visit is rescheduled. But until now nobody has visited me and resolved my issue. This is a sheer harrasment and if i don't get my refund, i am definitely going to take legal counsel on it.