[Resolved] Snapdeal.com — status shows delivered but I did not receive the product

Shruti Sunil Kamboj

from Ferokh, Kerala

Address:	New Delhi, Delhi
Website:	Www.snapdeal.com

Ear sir, I had ordered a morphe Jaclyn Hill eyeshadow palette 35 colors on 15 august 2018. And the delivery was on 25 August 2018.On this day I got a message that the product will be deliver on 25 August 2018 but I didn't receive the product. I got a mail from snapdeal support they said please confirm from your family. Immediately I had confirmed from my neighbours and family they said they have not receive any product and they said no one courier boy came. Boy number [protected] and name Ritu Dhwaj. I tried his number many times but his number was switched off. Till date his number is switched off. I didn't receive any call from the courier boy then how they could say that the product has delivered. Also I raised many complaint on customer care but I didn't get any response. They are not helping me. Product order ID [protected]

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Oct 8, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Sep 03, 2018

Updated by Shruti Sunil Kamboj Please let me know status of my complaint

Verified Support

Sep 05, 2018

Snapdeal.com Customer Care's response Dear Shruti,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal