[Resolved]  Snapdeal.com — Used product was sent to me and replacement was rejected for the same and i was blamed for the seller mistake.Order ID: [protected]

Address:	122016
Website:	www.snapdeal.com

I have a purchased a mobile phone from the Snapdeal Company amounting to Rs 4444/- via Debit card payment option.

Although the amount is low but the fraud is bigger.

Order ID: [protected] (1 Item) DETAILS
Placed on 02 Oct, 2016

When the parcel came, I accepted the parcel on 4th October 2016.

To my utter astonishment, when I opened the parcel, i found the internal packaging to tampered & change as some one has already opened the sealed package and change the device in it. The condition of the phone was like refurbish one.
I tried to start the phone by pressing power on button but it's not started. i thought due to low battery it may happen. I kept the device for charging for 3 hours but then too phone was not starting up.
I as soon, summoned my query to one of the Snapdeal Representatives and he promised to help me out by providing replacement.

The return was done by the 3rd party courier team NOVEX on 5th-10-2016 after checking the package everything they accepted the return and provided me the receipt of return acceptance.

Surprisingly, on 8th of october 2016 after 3 days i got a mail from Snapdeal that the return item has failed quality check and we cannot provide replacement and would return the same package to you.

I was shocked and I contacted snapdeal why and how the replacement request was cancelled. executives were unaware about the reason so they told me they would arrange a call back.

on 10th October 2016 they contacted me and said my complaint will be closed and no refund/replcaement shall be generated. He spoke in a ill and unpolite manner. I asked the reason he told me that the device which you have returned is the wrong one as it does not matches the IMEI number.
I told him that is the reason i have returned you the product as i received the used phone so how can IMEI number would match. I justified him that if the seller had send me the wrong product so he will recieve the wrong product, i don't own a shop that i have number of Yu unique model to replace. He kept me blaming me for that i have send back the wrong product with different IMEI.

i argued, if that was the reason why the return courier have not raised the same concern while taking back the product. as they have completely checked the product and accepted the return. he had no answer to my question and he kept repeating that I was the culprit.

I enraged told him to transfer the call to one of his superiors.

The floor supervisor was a parent of the unpolite and rude behaviour of talking. He did not even listen to my grievances and stated me that my parcel has been returned to their warehouse. I was felt aback. How come the parcel has been returned to origin.

when I have already received it.? Shakened, I checked up the tracking of my shipment and it said that 'the consignee has refused to accept the parcel and the product has been returned to the origin'. The supervisor rudely without even listening to my grievances disconnected the call.

The seller has cheated me providing me wrong/used product.

Although the amount is less but the fraud is fraud.
I have order that phone for my mother and i don't have any answer to give back to my mother now.
My mother trust will be shattered with online sites if this fraud are not sorted out.

This incident has broken all shackles of faith and trust we had on the Snapdeal company even though after going through the feedback of the mal- statement of it's Brand Ambassador Mr. Aamir Khan.

Sir, I request you honestly to look into my matter with utmost urgency, stop the fraudulent cartel inside your system and refund/replace without further delay.