[Resolved] Snapdeal.com — wrong item delivery

Waddepally Aneesh

from Bhimunipatnam, Andhra Pradesh

Website:

Snapdeal

I have ordered a product from snapdeal worth rs 1648 but received a different product. I have chosen the product return option but the courier team said they need additional permissions to take the product as it is totally different from what i have ordered, but they have updated the status as the customer is willing to keep the product. After that i have rescheduled the pickup but no has come to take product and there is no update on the status since then. I am trying to call and speak to there executive but the cc number only has ivr options only. The worst service experience of all the e-commerce sites.

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Nov 24, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Snapdeal.com Customer Care's response Hi Aneesh,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal