[Resolved] Snapdeal.com — wrong item sent, no pickup, no refund

shaina999

from Chennai, Tamil Nadu

Address:

Hyderabad, Andhra Pradesh, 500033

I had placed an order for dune perfume by christian dior. I was sent an absolutely wrong perfume. I paid 4500 rs as online payment and they sent me some cheap perfume! Now there is no access to talk to these frauds and no one has even come for pickup. Looks like i wont get my refund either!!

This site should be banned and the owners should be put in jail for cheating clients like this! Why can we not talk to customer service? Every other online site has a credible customer service help!

I want my money back asap!

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Jan 4, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

Snapdeal.com Customer Care's response Dear Shaina,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

Dec 04, 2017

Updated by shaina999 I have written numerous times to [protected]@snapdeal.com!!NO response except an automated one.

Product was supposed to be picked up on 3rd and its 4th now, i have no response from snapdeal!

Dec 05, 2017

Updated by shaina999 This is what these frauds do, they give computer generated messages and then NOTHING is done!
No call, no pickup and no refund!
I want my money back!!