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Snapmint — Order not delivered ground

Address:Unit 301 & 302, 3rd Floor, Origin 108, Nr. Bhakti Bhavan, Sindhi Society, Chembur, Mumbai, Maharashtra 400071

Hello
Iam order in snapmint app and (fire-bollt buds ) they cannot confirm order number and I am taking EMI but they have not responded my order cancelled and refunded my amount
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