Snapmint — Payment successful but order not confirm

Address:

Navi mumbai

Main somendra jha Bihar se. Maine snapmint se ek order diya tha EMI pr, sara process complete ho gaya, down payment bhi bank se 8489.00 debit ho gaya. But order fail ho gaya. Company ke diye gaye toll free no pr call call nahi lagta hai. Aapka koyee sakriy order hai kah kr fone disconnect ho jata hai. Means mere saath totly fraud hua hai. Mera payment kaise mujhe refund milega.
Payment ka screenshot attached kar raha hun