Snitch — Return/exchange

Address:	Online- Snitch
Website:	Snitch.co.in

I have ordered 'buy1get1' product where is exchange or return is not available, but while ordering this they haven't shown any message or popup that exchange/return is not available for that product, may be it is written somewhere in there policy, but customer wont read all policies, if snitch have 1000 policies why should i read all that policies, i dont have that much time to real all policies, im buying clothes from 10 diff websites so shall i keep reading their thousands of policies? policies which impact on customers daily purchases that should be shown while buying the product.
now snitch is not receiving my call not calling me back, they have given me very low quality product, i ordered product on basis of the statement 'we are giving quality like h&m and Zara' in shark tank show, but they are not maintaining such quality so its a lie to customer.. its a fraud