Snogtrend — order number is #[protected]

Have placed the women's handbag in snogtrend on 30th of september 2017 and done the payment of rs 299 through net banking the payment was deducted through ccavenue and my order number is #[protected] they have informed it will deliver in a 30-40 working days but till now i have not received my order they are cheating customers through facebook please take an action on snogtrend where now i m not able to view any details of that snogtrend link...