Somany Ceramics — Defected Toilet Seat

Address:

Gautam Buddh Nagar, Uttar Pradesh

Dear Sir, I bought a western toilet Make-Somany, Model-Unique from Mayur granite, F-1-2, Sector-9, Noida . after few days I found the seat getting cracked and registered a complain with Somany company([protected]@somanyceramics.com) and the complain id is 4150, dated 18 march 2014. on 20th march his service person came and suggested to send the photos to his manager Naveen. Further Naveen send me an approval mail to replace the defected seat but when i checked with the dealer i found the product is out of stock and same as of now. I have been following of for my defected toilet seat replacement for the past few months but I feel that Somany is not taking things seriously as a result I am getting suffered. I am giving several calls daily but not getting any proper answer and this time i have become frustrated and i am left with the only one option to go with legal procedures. Kindly look into it and do the needful at the earliest. Regards, PRAVASH SAHU Flat No: 131-D, Block-33 Noida LIG Apartments, Sector-99 Noida- 201303 Phone: +91 [protected] Email: sahupravash.[protected]@gmail.com ________________________________________