Sonata — regarding watch strap

Address:Nashik, Maharashtra

My watch strap got damaged so i wanted to fix a new strap for my watch but none of the service centre is providing quick service they asked me to wait for 20 days to fix my old damaged strap with the new ones (I. E service center in mumbai not providing quick service) even complaint number are either not responding and given false complaint number
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Dear Samuel,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
I have buy a sonata watch from paytm mall which cost RS 2475 .And model no is 77070pp05 and product I'd is[protected].i buyed it on 26 September 2018.your company watches are very bad no one will buy anything from you if there will be no action on this so please solve my problem and exchange my watch.

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    Nashik Road
    Maharashtra
    India
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