[Resolved]  South Western Railway — CATERING CONTRACTOR CHARGING EXORBITANT RATES LIKE HOTEL

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Bangalore, Karnataka

TRAIN NO 12650 KTK SAMPARK KRANTI EXPRESS. PNR [protected] COACH S-10 / 49, 51.52 DATE 8-12-13 THE CATERING CONTRACTOR CHARGES EXORBITANT RATES ON TRAIN WHEN QUESTIONED MANAGER ANSWERS RATES ARE REVISED, HE IS NOT CARRYING ANY PROOF OF IT, HE TELL THE RATES ARE REVISED 3 WEEKS BACK. COFFEE/ TEA [protected]@ Rs 10/ MEALS @Rs 100/ breakfast @ Rs 50/ veg [protected]@RS 80/. WHEN ASKED FOR COMPLAINT BOOK HE HAS REFUSED TO GIVE. NEXT DAY I MANAGE TO GET A TTE AND AGAIN ASKED FOR THE COMPLAINT BOOK AGAIN REFUSED AFTER MUCH ARGUMENT HE HAS AGREED THAT IT IS THE FAULT AND EXCUSE US WE WILL LOOSE OUR JOB AND MANY MORE EXCUSES. I WAS ADAMANT FOR THE COMPLAINT BOOK, THEN AFTER ONE HOUR ARGUMENT I WAS GIVEN THE COMPLAINT BOOK AND I HAVE REGISTERED THE COMPLAINT. NO-025130. A COPY OF THE ON TRAIN COMPLAINT IS ENCLOSED. HOW IS THE RAILWAYS MANAGING THESE CONTRACTORS, MAY BE ONCE THE TENDER IS PASSED REST IS THE CONTRACTOR DUTY TO MINT MONEY IN WHAT EVER PRICE IS SLAPPED ON THE PASSANGERS. ULTIMATLY YHE OASSANGER IS AT THE RECIEVING END. STERN ACTION TO BE TAKEN THE MANAGER ON TRAIN WAS SO ARROGANT, NOT COOPRATIVE, MANNERLESS.