South Western Railway — PNR No. [protected], Date of travel 11/04/2015 by Tippu Express(Train No. 12614) with waiting list 14 and 15

Address:

Bangalore, Karnataka

I am a senior citizen aged 64 years had travelled by the above train on 11/04/2015. I was travelling with waiting list status, I could not check the status of waiting list at the time of boarding the train. A ticket examiner had come for checking and told me to pay penalty of rupees 720 despite of showing message over my mobile he told me that "W/L status is not improved, as I had obtained ticket through Internet it is cancelled and I am travelling without ticket hence as to pay the penalty". While you collect rupees 160 plus SC and other charges you have refunded rupees 100 why this daylight robbery I had requested the ticket examiner to show some consideration but he did not show any type of sympathy while levying. I have observed hundreds of people travel without tickets only prompt sincere person like me is subjected to pay penalty. Now onwards option for W/L e-ticket holders may be given either to travel as ordinary ticket holders or to cancel and get full refund. Some of the rules are not passenger friendly they are age old, such rules may amended suitably so that it is passenger friendly. As I am not having computer knowledge I am writing this letter through my son whose id is [protected]@yahoo.com for your further action in this regard. From, D.VINAYAKA, #43/1, 4th cross, 6th main, 3rd block, Thyagarajanagar, Bangalore-560028