South Western Railway — Stoppage of train compartments at platform no.3 on[protected] for Shatabi

Address:

Bangalore, Karnataka, 560098

We have booked our tickets from Katpadi Junction to Bangalore city on 26.02 2016. Total we were 6 (3Senior citizens, 2. Adults, 2 Children of ages 7 and 2.) Persons.we have enquired at booking office and waiting at platform no.2 marked with No 7 th coach.for E1 Coach.The train was 10 mts late.Already there was one more train in platform no 2.Hence at 7-10 announced that our train arriving in platform no 3. We ran all the way about 500 mts. to platform no 3 stopping place for E1 Coach. The train arrived within 2 mts. But the compartment was C7at that place. We have to run all the way with luggage and children nearly 8 compartments distance. Their was no time hence we got into different compartments and walked to our seats with lot of difficulty.when we comlained to TT he expressed his inability.
In such cases patients may collapse also due to stress
This is happening due to lack of coordination between station staff and engine driver/guard