Claimed

Southern Railway Complaints & Reviews

1
Last updated Nov 11, 2023
Complaints 776
Resolved
152
Unresolved
624
Quick Links
Statistics
Share
Contacts

File a complaint to Southern Railway

Having problems with Southern Railway?

File a complaint and get it resolved by Southern Railway customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Southern Railway
Customer Service Contacts

Southern Railway Phone Numbers

Phone
+91 94 4478 8127
837
281
+91 94 4478 8125
209
86
+91 94 4478 8124
103
86

View more phone numbers

Southern Railway Website

Southern Railway Head Office Address

GM Secretariet, Head Quarters Office, Parktown
Chennai
Chennai District
Tamil Nadu
India

Southern Railway reviews & complaints page 21

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
rc2017
from Vellore, Tamil Nadu
Report
Copy

non checking of non valid passengers boarding in first class

Address:600001

The first class bogies of emu train fast local leaving from 0850 hrs from tamabaram is overcrowded and is being misused as non valid commuters that is people who does not have 1st class passes or tickets are boarding. Hence people who have paid more than 4 times over and above the 2nd class fare are enduring much hard ships. Can you kindly look into the matter and make an arrangement for checking the first class bogies....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
Renjitj
from Chennai, Tamil Nadu
Report
Copy

compartments not properly marked on the outside

I was traveling from bangalore to chennai on 24th august by 12008 shadabdi express in coach no 5. When the train arrived at bangalore station from mysore, all the coaches were not marked with the their coach nos on the outside and some coaches were wrongly marked. This led to confusion, with passengers getting into the wrong compartment with luggage and ladies and children struggling.

Again in coach no 5 seat nos 5, 6, 7, 8,...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
sreenivasan cr
from Chennai, Tamil Nadu
Report
Copy

velachery station parking

Address:600091

I am a regular passenger from velachery to mylapore to my office for the past 7/8 years. Nearly more than 10 months there is no authorised parking on the north side of the station. Recently parking has come on the south side of the station. But like me it is very difficult in the morning to go & park on the south side then catch the train, on monday i lost my cycle as i kept on the north side of the station. Also a college boy lost his brand...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
Address:560022

I recently visited yesvantpur station's parcel department to transport my two wheeler. After paying the parcel fees, the other guy who takes the receipt, writes the receipt number on the bike's packing and arranges for the bike to load into the train. This guy demanded to give rs. 100 to load the bike into the train. On opposing he refused to load bike into train. I had no choice but to pay him the money he demanded.

Again,...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Nabeel Pakara
from Mysore, Karnataka
Report
Copy

unsafe food behaviour

Address:Alappuzha, Kerala, 688012

Alappuzha non vegetarian refreshment room open 4 last 45 days ago, i have some bad experience on unsafe food from there for two to three times.in hat all moments i called the authorised personnel and shows the complaint. But they are repeated same unsafe behaviour on food preparation and dish washing, sometimes their food quality is very basest than other stores....
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
B
banuraman
from Mumbai, Maharashtra
Report
Copy

cancellation of retiring room at chennai central

Address:421201
Website:[email protected]

Station master, chennai central railway station, southern railway

Dear sir,
I have booked retiring room for stay on[protected] vide transaction id [protected] and booking id masrr836699.
In this regard i have sent cancellation request to sattion master through email [protected]@irctc.co.in.
I have received reply stating that "email has been assigned ticket id [irctc#6418257].
Since then i have not heard...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
harikumark
from Mannargudi, Tamil Nadu
Report
Copy

amount not refunded

Address:680684
Website:WWW.INDIANRAILWAYS.COM

Dear sirs,

I booked 3 tickets for the train (No:09458/gimb ten spl) on 21st july for 25thy july journey. But the train was cancelled and didnt get any intimation for the same. The authorities and the station manager told that the amount will get reversed within 5-6 working days. Still now the transaction is not being processed. Kindly do the needful and reverse the amount of rs4155.. Herewith i am attaching the ticket also.br...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
Jagan S Iyer
from Chennai, Tamil Nadu
Report
Copy

rattling and noise in ac coach

I am travelling by 16793 Rameswaram Faizabad Express in Third AC coach, B2. The coach is shaking, rattling and produces noise while on the move. The charm of travel is lost apart from fear that any time the coach may rip apart. Both B2 and B1 have this problem. Please look into and rectify. I will be taking up the same train next week and will see the rectification. Thanks....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
Ramachandran A
from Thiruvananthapuram, Kerala
Report
Copy

issue of season ticket

Address:600031

I am daily travelling in train from chetpet to guindy. The last three days am trying to renew my season ticket. Ticket issuer is telling that there is some problem with system for issuing season ticket. I really do no what is the problem and also ticket issuer is not giving proper explanation. This is happened in chetpet railway station. I asked for complaint book to write a complaint. He is not showing the complaint book to me. I request...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
V
Vinihudson
from Chennai, Tamil Nadu
Report
Copy

train delay

I am travelling in thiruchendur train form nazareth to tirunelveli while reaching palayamkottai the time is 8.30 a. M for palayamkottai to tirunelveli junction we can reach tirunelveli junction within 5 mins but in between palayamkottai to tirunelveli junction our train stoped in the outer for more than 30 mins in outer for crossing nagarcoil train from tirunelveli to nagarcoil or nagarcoil to tirunelveli junction it crosses our thiruchendur...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
kamakshi chandramouli
from Chennai, Tamil Nadu
Report
Copy

a c coach not clean

Pnr no.[protected] train no.12603 ii ac. - the compartment is not clean. The place near ac vent was dusty and ugly with cup web and i was not able sleep in that ugly surrounding. Collecting huge amount is not only railway's duty but it should also take proper action to keep the bogies clean to the satisfaction of passengers. I was affected due this dusty and ugly surrounding and had to spend for medical too....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Akshaya BJ
from Agra, Uttar Pradesh
Report
Copy

safety concern in ladies coach

Train number :12623
Train name: trivandrum mail
(Chennai central to trivandrum)
I used to travel in this train on weekly basis. Last coach of this train was ladies coach. But few weeks ago due to certain reasons half coach has been made as ladies coach. But now there is a mingle of ladies and gents in this coach. Please take steps to solve this issue. Kindly concern about the safety of ladies....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
Y
Yash21031998
from Veraval, Gujarat
Report
Copy

no space for my luggage

Train no 16337
Date of journey 29 july 2017
Coach no-b2 seat no-48
There are some rat cages kept under my seat. And i am not even able to keep two on my baggage under the seat neither the cabin attended nor ticket checker is working to the problem. Which has caused my whole journey from ahmedabad to madgaon terrible getting me severe back pain as i had to keep all my luggage on my seat and i was not at all able to sleep...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Thanjavur, Tamil Nadu

Thanjavur district papanasam railway station...in this station before there is no parking charges for two wheelers, now some people collecting money from people.. But there is no shed, fence for parking area... This is happened knowledge of station master... Please check this... Collecting money is no problem but provide good parking area and then collect money...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Aabida Sana
from Jabalpur, Madhya Pradesh
Report
Copy

compartment of the train

We travelled in samatha express in 2ac. The compartment was a2. It was very old compartment and there were issues in it. We faced lot of prblm due to mosquito and no prpr hygiene. A1 was new compartment. It would be bttr if southern railway would change the compartment. Seats were not that good and overall the compartment was not up to the mark. I would be thankful if you take it as granted...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Dinesh AK
from Bengaluru, Karnataka
Report
Copy

chennai mrts trains and station maintenance complaints

Address:600039
Website:www.cmdachennai.gov.in/mrts_phase1.html

In chennai mrts all trains and stations are not maintained well for more than 6 years please maintain it. Or handover the mrts project maintanence to chennai metro or to the private organisation.in the mrts there is a no safety due to chennai is the metro city all cities are maintained well, why the government is not taking care of the government railways like mrts. The action should be taken by the southern railway or it should be give to...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
P
Priyakvishwa
from Morena, Madhya Pradesh
Report
Copy

First class compartment seated with normal people

Address:Chennai, Tamil Nadu, 600012

I am a regular traveller on beach - velachery subburn railway in chennai. Everyday i stand in first class compartment as other normal people are seated in it. No one takes action if complained any no of times. What tge use in tht case i am taking first class pass and standing where as the regular people take 5 rs ticket n come seated please do some checking frequently n do fine them...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
J
J.Elakkiyappriyam
from Coimbatore, Tamil Nadu
Report
Copy

Over charged fine

Address:600045

Am elakkiya we 7 friends went to beach today from tambaram to beach we had our tickets with return. We reached the beach and when we return back we went to chepauk railway station we dont know that we have to take separate ticket for that that lady checker blackmailed us they collected our id cards nd blackmailed that shall we go to court they fined each o[censored]s with rs.260 we paid it as they spoke very rubbishly we requested them to excuse...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
Address:Ernakulam, Kerala

Incident in ernakulam south railway station. This kind of situation instead of sitting in the chair people are sleeping straight as they are sleeping in the bed & thus causes other people to stand.For sleeping they are cosuming 3 chairs. Railwsy police should take necessary action against these. They will walk here and tgere but the never utter a word to those people . I dont know why. This is happening always in the ernakulam south railway...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
C
Crdash
from Chennai, Tamil Nadu
Report
Copy

Late reaching - Local Train 40701- Beach to Tirumalpur

Address:Chennai, Tamil Nadu, 600001

This local train -40701 starts from Beach to Tirumalpur. Daily departs late from Chengalpattu RS late by 15-20 minutes and reaches late at Kancheepuram by 30 to 40 minutes. The station authority at Chengalpattu is not careful in timings to give signal in time. Daily official commuters reaches Kancheepuram too late and suffers. Higher Authorities have to look into the matter and ensure to reach at Kancheepuram in scheduled time, i.e 9.35am....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy