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Southern Railway Complaints & Reviews

www.sr.indianrailways.gov.in

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Updated: Mar 9, 2026

Complaints 779

Resolved

152

Unresolved

627

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Southern Railway reviews & complaints page 21

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As i'm travelling in yeshwantpur-bidar express (16571) seated in general coach (Ur) there is dirt in toilet i was watching it from 4pm n it departures @ 7pm but no one came to clean it or check for maintenance no cleanliness at all n the train started after some time @ some station it started to rain n wt i was watching really shocked me, i felt that the water was leaking from bottle behind my neighbours seat n he checked it but nothing was there, then i saw that the water was pouring from the bottom i. E., were there is a joining of mat or floor to the side of the seat. I really was in shocking, this is what happening. So i request to rrb not to be happen this in future it will directly affect the country if a foreigner travels in the indian train.

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Address: Ahmedabad, Gujarat, 380051

I, bennet varghese, last year on the way to chennai from tiruvalla, kerala on 29/03/2016 train number - 12624 chennai mail, s9-63 we lost our all educational document and id cards driving licence, pan card, election card, aadar card issued by government of india, three android mobile phones and other things.
If any body find our lost certificates in kerala or chennai or any other places please call my number [protected]..
I assure that your information and findings will be kept secure by us.. We just want our lost orginal certificates for our further plans & purpose.. Your help will be appreciated..
Thanks
Bennet varghese

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I was travelling in s10 compartment of train no.12601 on 5th september from chennai central. The ttr was seen allocating 2 persons in one berth for people who are not in rac list and was seen charging them. I informed this matter to the train captain jose. T. John in mob no.[protected] twice at 12:26am & 12: 28am and requested him to come and look into the matter. There was no response. What is the need for a train captain who does not care for the needs of the passenger. Is the train captains job is to relax in b1 ac compartment. Overcrowding in the second class sleeper compartment makes travel miserable.

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Sir,
I had booked tickets from the railways counter u submitting two forms. I am unable to cancel these tickets because my mobile numbers were not fed into your system. Please refund the tickets which i am attaching.

Pnr-[protected] train number-16184-date[protected]
Pnr-[protected] train number-16179-date[protected]

Thanks.
Jaipaul -
My email id - [protected]@gmail.com

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Address: Balangir, Odisha, 767001

On the date 18.07.17 my ticket is booking (22827) from bargad to renigunta but due to flood in rayagada district train was diverted from the route and don't touch the boarding point.. So i file tdr but its so cr registered.
Pnr no.[protected],
Registration no.[protected]
Cancelation id. [protected]
Train no 22827
Claim amount. Rs 5720/-
Mobile-[protected]

Sep 12, 2017

Complaint marked as Resolved

Thank You for resolve my matter.

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N

Nikhil Agrawal694

from Ranaghat, West Bengal

Sep 12, 2017

thank you ...
my money sucessfully credited in my account.
Nikhil Agrawal

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On 23/8/2017 i had approached for 1st class ticket t katpadi railway station vellore to enter shtabdhi express from mysore to chennai. But first 3 counters refused to issue ticket saying not issuing. At the last counter when i aproched he issued he ticket. Ticket no. C87735506 dt.23/8/17 at time8.16 a. M. Why they behave like this. At that time there is no ordinary rush at all. I am only person at the counters. Why they given fat pays to make railways to get loss. And more over there is negligible percentage of passengers in shatabhi express. Ok. Ask them not make passengers to suffer and don't make railways to suffer loss. Whether govt
Wrong in privatizing when the staff behave like this. Non of staff in private firm won't do like this. If they do immediately door is shown. I am aged 68 years. Is is proper for them to torched senior citizens like this.

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O

Oshine Rodgers

from Korampallam, Tamil Nadu

Sep 4, 2017

Booking clerk of chennai egmore current reservation counter no. 1has denied refund of pnr no. [protected]

J

javidmiya kolimi

from Adoni, Andhra Pradesh

Sep 6, 2017

Passengers were not intimated by Indian railways for SE1 Coach position.In @Hampiexpress (16592)???

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Address: 600001

The first class bogies of emu train fast local leaving from 0850 hrs from tamabaram is overcrowded and is being misused as non valid commuters that is people who does not have 1st class passes or tickets are boarding. Hence people who have paid more than 4 times over and above the 2nd class fare are enduring much hard ships. Can you kindly look into the matter and make an arrangement for checking the first class bogies.

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P

PrAs AnNA

Sep 4, 2017

TTR is asking for the physical ticket even the passengers are having their ID cards and again he's asking money from them

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I was traveling from bangalore to chennai on 24th august by 12008 shadabdi express in coach no 5. When the train arrived at bangalore station from mysore, all the coaches were not marked with the their coach nos on the outside and some coaches were wrongly marked. This led to confusion, with passengers getting into the wrong compartment with luggage and ladies and children struggling.

Again in coach no 5 seat nos 5, 6, 7, 8, 9 were not marked.

These are simple things, can this be done,

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V

Venkatesan Sundararajan

from Chennai, Tamil Nadu

Aug 29, 2017

Booked train ticket through internet booking transaction status is failed.
amount is debitted 340/=Rs two times on 11.08.2017. I have checked
My transactions in that refund is mentioned to bank .I ask bank but your
irctc website you did not mentioned refund date to bank Of both the transactions. TransactionId:[protected], [protected]

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Address: 560022

I recently visited yesvantpur station's parcel department to transport my two wheeler. After paying the parcel fees, the other guy who takes the receipt, writes the receipt number on the bike's packing and arranges for the bike to load into the train. This guy demanded to give rs. 100 to load the bike into the train. On opposing he refused to load bike into train. I had no choice but to pay him the money he demanded.

Again, at the destination station, when i went to collect the bike, they too demanded money.

Please take a look into this matter.

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Address: Alappuzha, Kerala, 688012

Alappuzha non vegetarian refreshment room open 4 last 45 days ago, i have some bad experience on unsafe food from there for two to three times.in hat all moments i called the authorised personnel and shows the complaint. But they are repeated same unsafe behaviour on food preparation and dish washing, sometimes their food quality is very basest than other stores.

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M

Martin Prabhu

from Chennai, Tamil Nadu

Aug 21, 2017

I have reserved from melmaruvathur to tirupur. I request for rest room for my family. But he is seeking in hindi. Not in English nor tamil. How could we communicate. Kindly advice the station master to give proper response. We are not traveling in free of cost. My mail id: [protected]@gmail.com

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Address: 421201

Website: [email protected]

Station master, chennai central railway station, southern railway

Dear sir,
I have booked retiring room for stay on[protected] vide transaction id [protected] and booking id masrr836699.
In this regard i have sent cancellation request to sattion master through email [protected]@irctc.co.in.
I have received reply stating that "email has been assigned ticket id [irctc#6418257].
Since then i have not heard anything regarding cancellation and refund of money.
Kindly look into the matter and oblige.

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Address: 680684

Website: WWW.INDIANRAILWAYS.COM

Dear sirs,

I booked 3 tickets for the train (No:09458/gimb ten spl) on 21st july for 25thy july journey. But the train was cancelled and didnt get any intimation for the same. The authorities and the station manager told that the amount will get reversed within 5-6 working days. Still now the transaction is not being processed. Kindly do the needful and reverse the amount of rs4155.. Herewith i am attaching the ticket also.

Details of the booking:
Transaction id:[protected]
Pnr no:[protected]
Train no:09458/gimb ten spl
Date of journey:25/007/17
I also send a mail to [protected]@irctc.co.in and got a reference number re: [irctc #6404124] refund" but no reponse after that.

Hoping your support.

Regards

Harikumar

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I am travelling by 16793 Rameswaram Faizabad Express in Third AC coach, B2. The coach is shaking, rattling and produces noise while on the move. The charm of travel is lost apart from fear that any time the coach may rip apart. Both B2 and B1 have this problem. Please look into and rectify. I will be taking up the same train next week and will see the rectification. Thanks.

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J

Just for fun Entertainment

from Coimbatore, Tamil Nadu

Aug 14, 2017

We have four track but hear use only 2 track express goods and local use one track only every day train 20 min late every one got angery please clear this problem workers depending_on this local train

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Address: 600031

I am daily travelling in train from chetpet to guindy. The last three days am trying to renew my season ticket. Ticket issuer is telling that there is some problem with system for issuing season ticket. I really do no what is the problem and also ticket issuer is not giving proper explanation. This is happened in chetpet railway station. I asked for complaint book to write a complaint. He is not showing the complaint book to me. I request to take immediate action on this and try to solve the problem.

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P

paulraj s

from Bargarh, Odisha

Aug 15, 2017

I was demanding ticket from SP koil to vandaloor but I got ticket from tambaram to chennai beach with yesterday date (13-aug_17)ticket.the man who is sitting in ticket counter is arguing and he is telling no checker on this route.

pls save government by making vigilance

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I am travelling in thiruchendur train form nazareth to tirunelveli while reaching palayamkottai the time is 8.30 a. M for palayamkottai to tirunelveli junction we can reach tirunelveli junction within 5 mins but in between palayamkottai to tirunelveli junction our train stoped in the outer for more than 30 mins in outer for crossing nagarcoil train from tirunelveli to nagarcoil or nagarcoil to tirunelveli junction it crosses our thiruchendur train after 15mins so our tarin moves into tirunelveli juction after 9a. M its to late and waste of time and its too late to move to our office so, please kindly undergo through this complaint

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Pnr no.[protected] train no.12603 ii ac. - the compartment is not clean. The place near ac vent was dusty and ugly with cup web and i was not able sleep in that ugly surrounding. Collecting huge amount is not only railway's duty but it should also take proper action to keep the bogies clean to the satisfaction of passengers. I was affected due this dusty and ugly surrounding and had to spend for medical too.

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Aug 01, 2017

Updated by kamakshi chandramouli Earlier complaint went some where and hence this fresh complaint is lodged for necessary action .

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Train number :12623
Train name: trivandrum mail
(Chennai central to trivandrum)
I used to travel in this train on weekly basis. Last coach of this train was ladies coach. But few weeks ago due to certain reasons half coach has been made as ladies coach. But now there is a mingle of ladies and gents in this coach. Please take steps to solve this issue. Kindly concern about the safety of ladies.

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S

ssiva043

from Chennai, Tamil Nadu

Aug 7, 2017

The station master should not accept the rs.10 coin they will fight with me i can told all the coins are accepted by both public and government, they told it will not accepted.They can respond very rude plss take immediate action.
Station:Devakottai Rastha
Station Master name:Arathiraj

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Train no 16337
Date of journey 29 july 2017
Coach no-b2 seat no-48
There are some rat cages kept under my seat. And i am not even able to keep two on my baggage under the seat neither the cabin attended nor ticket checker is working to the problem. Which has caused my whole journey from ahmedabad to madgaon terrible getting me severe back pain as i had to keep all my luggage on my seat and i was not at all able to sleep on it. I want a strict action to be taken against this and get me reimbursement for my trouble during journey

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Address: Thanjavur, Tamil Nadu

Thanjavur district papanasam railway station...in this station before there is no parking charges for two wheelers, now some people collecting money from people.. But there is no shed, fence for parking area... This is happened knowledge of station master... Please check this... Collecting money is no problem but provide good parking area and then collect money

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We travelled in samatha express in 2ac. The compartment was a2. It was very old compartment and there were issues in it. We faced lot of prblm due to mosquito and no prpr hygiene. A1 was new compartment. It would be bttr if southern railway would change the compartment. Seats were not that good and overall the compartment was not up to the mark. I would be thankful if you take it as granted

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