Sri Krishna Sweets — Order I placed online

I placed an order online (Order Number:[protected] on 8th Nov. This order was for Diwali to my elderly parents who live in Trichy and the order was delivered today (16th Nov). The frustrating point was, I was not able to track the status of the order as their website was disabled. The company never replied to my email yet. When they could not handle the demand, they should not have taken the orders or they should have stopped taking orders 2 weeks in advance. What is the point in delivering the food after a week ( after the festival, sweets will be past the expiry date) when they advertised ‘next day delivery’. Big companies like this, should be made accountable. Can I request the company to refund my money?