Sri Krishnadevaraya University — No help from university

I have studied under this university and I'm struggling a lot to get medium of instruction certificate from this university and currently not in India. Due to current recession situation my job is not stable in getting new I would required new visa for the same I required to medium of instruction certificate. For the same I mentioned in the email to the college registrar but no help from them and I'm still struggling. Very high impact on my job.