SRL Diagnostics Complaints & Reviews

Extremely disappointed with the service of the srl lab. Even after spending 20, 000 rupees for tests.. They is no response from them?
Also before the test all the srl have different rates, the south delhi online collection branch finally came to my house to collect sample but, overall horrible service from srl lab..
+[protected] south delhi lab number...

My client further states that, histopathology report of
Metropolis laboratory, pet scan test and sonography reports were
Absolutely normal and on the contrary your given histopathologyreport erroneously shows that my client is diagnosed with poorly
Differentiated squamous cell carcinoma. That on account of your
Reputation my client had availed your services but you were not at
All fair and miserably...

Even after no. Of follow-ups with customer care, i m not being sent the invoice (Bill) copy of full body check up package complete care total, which is costing rs. 3199/- customer care is just befooling its customers instead of providing resolution and support. Srl diagnostic is a big fraud and just charging money from the customer without sending any bill or invoice copy. On calling to customer care no. They are not even giving reference...

A guy from srl home collection department collected blood sample of wife for ‘triple marker test’ and i made payment rs 2600 at the same time.
He noted name, age, wieght, height and lmp of my wife. After 2-3 days when i asked for reports, he replied this test cannot be perform because pregenecy has more than 20 weeks then i asked for my refund simply. So he was saying there will be a procedure and all blah blah. But i was continouly...

Their online home collection services do not work anymore.

I did an online booking for home collection and even paid for it in advance. When no one came home on the scheduled time, i called them on their call centre number and they said they have no record of the booking - i used my portal profile to do the booking.

They sent a person in the afternoon, much later than the scheduled time, to my old goregaon...

हल्द्वानी लैब कोई टेस्ट नही कर रही है फर्जी रिपोर्ट दी जा रही है
इस खिलवाड़ को तुरंत बंद कर लोगों की मेहनत की कमाई और जिंदगी बर्बाद ना करें
मैने आज KFT आपकी हल्द्वानी लैब...

After filing the complaint in my trail mail dated 23/12/2019 for the very bad experience or unsatisfactory body checkup testing at thane srl center as regret i agreed for rechecking o[censored]sg testing. According i got the confirmation mail from harshala on 27/01/2020 confirming my appointment for rechecking o[censored]sg for today. Please see the attached confirmation of appointment mail from harshala thane srl center.

As per the appointment...

I had an appointment today for my daughter for some test suggested by doctor around insulin n thyroid at your tilak nagar chembur centre in mumbai, the experience was worst as the front desk lab technician had zero knowledge of the tests n collecting sample, she #ed my daughter twice n my daughter aged 10 had a worst experience of pain, however this was not the end they called us once again as the sample collected by this lady was inadequate...

I underwent through a test if thyroid in srl diagnostics patiala and they showed me that i havr thyroid and that too of a very high value but i wasnt sure so i went through another test in lal path lab mandi and srl lab mandi and i was normal i want my money refunded back with 2000 rupees componsation for the misinformation and wrong report which was off by miles not by..5 or 1.0 but by around 5.0. Shame...

This is in regards to my report attached to the number [protected]. There has been a delay in the results of report. I have been told by the staff that i will get the report very next day. There is no update of the test if same has been conducted or not as i have not get the updates from the customer care. They are not able to trace it down if the test has been done or not. I am really concerned about the results as there has been an unnecessary...

I called up customer care to book a test the next day. Cc representative collected all personal details including name, age, phone number, address for booking the test. I received the below message:

Thank you... For submitting your request to srl diagnostics. Your reference no is... Our customer care executive will call you shortly for confirmation.

Although i did not receive any sms giving agent details or booking...

I had gone to srl mulund walk in at mulund west, mumbai 400080 on 8th july 2019 at about 9.30 am for giving blood sample for cbc test.
Overall person doing the documentation such as name, age etc was not focussed as she asked all the information two times (Gap of few minutes).
I requested them to send my report by e mail which was indeed done but unfortunately, report sent was for a different test and another person which had...

I had booked a home sample collection for my daughter on[protected]. I had already made the payment of 1883/- on their srl app via online mode. As my daughter is under 5 years of age so they refused to come for home collection. So i cancelled the appointment on[protected]. Then i called up customer care & asked for the refund. He told me that within 7-8 working days you will get your refund. Now it's been more than 20 days & i have not received...

I have given a blood sample for CBP, RBS and ESR and throat swab for culture on 5th of March and follow up with SRL customer care and diagnostic center almost 5 to 6 times till today (12th of March - 8:45 PM) and every time they are telling they will send it in a couple of hours. After I had a long discussion (almost 1 hr) they sent me the reports. I am not sure why they took 7 days and why I didn't get reports before escalation. Did they...

What a ridiculous service. I got myself checked up with srl team (Puspanjali, green filed, faridabad) on sunday dated[protected]. He took my blood and sent three report (Attaching) in next four days along with different parameter and suggestion. Basis on first report, i stated to consult with my doctor and suggested medicine but later on i found next report in next day which is different from earlier report and surprised to me further now...

Worst service!!!

Srl diagnostics, a worst service you can ever receive. I registered for thyroid test as home collection of sample. Since it needs to be taken in empty stomach, 54 years old patient was waiting for 8 to 8.30 am slot. The person didn't show up till 10am. I called the service centre, they said they will check and call me back after 15 mins. 1 hour went and no calls. Again i called the diagnostic centre, this time...

My client code is c[protected], i do a prolactin test on 27.12, in the afternoon they called me and said that my result is 1355, i didn't believe that and said that they are making wrong. On 29.12 they called me and said that they made and mistake, it will be 135.5, after some time they whatapp me a report containing result 63.66. On the next day they sent another report again result 63.66. But they collected blood only one time. Without taking...

I have contacted srl lab helpdesk[protected] bangalore on 26th night 8:00 pm and scheduled home collection on 27th dec at 7.00 am to 8.00 am slot and got the message on 26th night around 8:30 pm that one mr. Naveen is going to come for collection, i had to call several times to confirm the time of arrival, but the executive was not answered my call. They do not even bother to send any alternative executive. Srl collection executives and...

I had booked an home collection on[protected] at 8.00 am, but the executive arrived at 9.30 am. They do not even call to inform that they will be late. I had to call several times to confirm the time of arrival. For the pp collection he came early and says it is fine to collect samples early. Worst experience with the executive. The reports are not sent on time. Worst service would not recommend to anyone....

Worst service. On tuesday i have given blood test to know chikenguynia. On[protected] morning people has taken blood to test chikenguynia and they said on thursday afternoon that they missed their tat. And only on[protected] only they will provide the results. This is bloodyshit. Srl lab located in crawly brown road coimbatore. The people working giving worst service....