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Pushpanjali Crosslay Hospital Complaints & Reviews

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Updated: Jul 28, 2021
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Pushpanjali Crosslay Hospital reviews & complaints(5)

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P
Pramukh Singh
from Noida, Uttar Pradesh
Jul 28, 2021
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Dear Sir,

Today I brought my father to Pushpanjali Hospital. So I got a prescription made to show the doctor. And then went to the first floor. So when I met the man Kuldeep Singh at the reception, I told him that I have to show my father from Dr. Manish ji. He has heart disease. So he said that Dr. Manish is not there. So I asked when he would come. So Kuldeep Singh said I do not know. When will you come Then I told him why are you saying this. So Kuldeep Singh has used abusive language. And I was banished from there. I came from there disappointed. Whereas I brought my father with hope. I hope you give me proper response. Other wise I will go to other way.
Pushpanjali Crosslay Hospital customer support has been notified about the posted complaint.
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    J
    Jai100
    from Delhi, Delhi
    Feb 27, 2014
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    Address: New Delhi, Delhi

    BAD EXPERIENCE AT PUSHPANJALI CROSSLAY HOSPITAL, VAISHALI, GHAZIABAD

    It looks as though Surgeons nothing less than a shoe cobbler, in order to fetch hefty sums, pursue a doctorate leaving aside all human values or to say humanity. In fact humanity is a word rarely found in their dictionaries. Had that been not like that, they would be more conscious before doing any surgery and explain the pros and cons of it to the patient and family.

    Today without a single thought they recommend surgery. It is mundane for them. But what about the person who is victimised? The victim(the patient) and the family having full faith on the doctors, keeps on waiting for them in the hope that they would answer a few of their questions. But these doctors hardly have any time or to say mind to answer and resolve the tension of the people who are already going through a turmoil. Why can’t they say " we don’t know " when they don’t know actually or why do they hide the facts? Do these doctors have a heart? Sorry, they use it only as an organ in their bodies. That’s it.

    Further the surgical Oncologists refer the patient to radiation oncologists for now it’s the latter’s turn to earn.

    RADIATION treats cancer as well as causes cancer. The patient who is already low on immunity is exposed to high energy rays(radiation) without using BLOCKING DEVICES post operative. The patient is assured that the radiation will only reach the affected area. Had that been so, why not any technician or doctor remain in the radiation room while the treatment is on? Why don’t they allow the relative of the patient to accompany the patient who is afraid of this suffocating treatment?

    Our appointment with Dr. DINESH SINGH, radiation oncologist, was fixed by Dr. Vaishalli(surgical oncologist). We reached at the appointed time only to find that the doctor was not available as he had to see the plumber for renovation of his house and his assistant Dr. RASHI AGGARWAL was available to consult.

    My mother was very much apprehensive everytime she went for radiation at GALAXY CANCER INSTITUTE OF PUSHPANJALI CROSSLAY HOSPITAL . Sometimes the radiation machine was not working and we had to wait for hours . All it affected was the patient who was already on liquid diet. Other times to ask a few things from the concerned radiation oncologist, Dr. Rashi Aggarwal, we had to wait. She talked a lot and when problems started surfacing she was clueless and started avoiding.

    No Comprehensive Treatment

    The doctors in Pushpanjali Crosslay Hospital worked individually even while the patient was admitted for surgery. Forget about the team or comprehensive treatment which the hospital boasts about being a multi-speciality hospital . Surgical Oncologist Dr. ARUN GOEL, used to come in room and ask us(relative) what the nephrologist( Dr. Neeru Aggarwal / Dr. Jha) at Crosslay suggested . When Nephrologist came, he asked us as to what the oncologist at crosslay suggested. The two were never seen together to understand the problem of the critical patient suffering from chronic kidney disease and oral cavity cancer.

    In June-July, 2013 Nephrologist( Dr. N.P.SINGH) at Crosslay kept on assuming the problem of high TLC, fever, restricted movement of tongue, not being able to speak, eat, swallow and drink- as because of malignancy while my mother was already operated for oral cavity cancer of RMT(retro molar trigone) in April and tongue was intact.

    At the same time surgical Oncologists kept on assuming it all as because of kidney problem(she was on dialysis post op) and said that it had nothing to do with the surgery done. Both of them referred us one or the other doctor of different speciality in Crosslay Hospital .

    Most of these doctors kept the patient WAITING for an hour or so. My mother was trembling very visibly as she was unable to drink even water the whole day and was down with high fever for days but had nothing to do but wait for the call from Dr. N.P.Singh, nephrologist despite of taking an appointment with him at Crosslay.

    Neurologist at Crosslay said, " She is fit neurologically but if she is not able to eat, drink and swallow, get the PEG(feeding tube in tummy) inserted". On advice of neurologist, ENT, oncologist, nephrologist and gastroenterologist of Pushpanjali Crosslay Hospital, she was operated for PEG on 3rd August, ’13. But that didn’t solve the problems. Then the oncologist(Dr. ARUN GOEL) asked us to see a doctor in any other hospital.

    It was only Dr. Ashwini Goel, nephrologist at BLK(on 14th August) who understood that she was suffering and advised us to let her go as she was sinking. She went for last dialysis on 16th August but could not have her extra fluids out as her B.P. was significantly low. Finally she took the heavenly abode on 18th August, ’13.

    Why do these doctors choose the divine profession of serving humanity while being obsessed with the thoughts of earning money.

    What does these doctors think of themselves? They are fetching hefty sums and more than that the valuable time and energy of the patient and family but are not there to justify that. I feel they are not there to remove the disease but the diseased person.

    Billing in EMERGENCY of Pushpanjali Crosslay Hospital took 30-40 minutes everytime we went for IV administeration in June, ’13. The staff indented the things wrongly and then the rectification used to take another 20 minutes atleast notwithstanding the problems it created as the nurse and billing counter personnel remained unaware of the condition of patient. They just do their formal duty ordained by hospital, whatsoever the time it may take.

    Same thing happened in DIALYSIS UNIT as well almost everytime. Once I asked Ms. Shaila to indent Inj. Neurobion . Despite of many reminders it was made available only after 3 hours while the dialysis was already over half an hour before. Further it used to take another 20 min. to call GDA. All it affected was my mother who was already on a liquid diet.

    NEEDLING in Dialysis Unit of Pushpanjali Crosslay Hospital is not done properly except by two senior staff i.e Mr. Jainendra & Mr. Kishan . In April, ’13 for dialysis, a cannula was to be inserted in a vein of leg. Junior staff made 3 attempts at 3 different sites with 3 cannulas before I informed the senior staff who did it at once and told the juniors that they should have called him if it was not happening(cannula in vein). In SICU as well, the junior staff of dialysis unit made such futile attempts causing a lot of pain to my mother. Junior staf[censored]ses the patient as a specimen. Why aren’t they trained properly before having a hand on patient?

    They used to quickly cover up the blood stains and the blood loss during dialysis but didn’t show that quickness in other matters.

    In June, 2013 during dialysis my mother suddenly started having extreme pain in left arm. A needle was removed from fistula .Her left arm turned blue. For this, the staff said, " unho ne hath hila liya hoga". Firstly, if staff knew that hand was not supposed to be moved, why didn’t he bind the hand with tape and took care? Secondly, it was told to us by a doctor itself that it happens when the needling is not done properly.

    The only TOILET in dialysis unit used to remain dirty, a hub of infections for patients of dialysis as they are already low on immunity
    Aug 14, 2020
    Complaint marked as Resolved 
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      A
      abcd1234!
      from Mumbai, Maharashtra
      May 28, 2011
      Resolved
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      Address: Ghaziabad, Uttar Pradesh

      Pushpanjai Crosslay is worse than a government hospital.
      The doctors in gyne don’t event give 1 minute to each patient.
      Forget about maintaining the history of patient, they even don’t treat you properly.
      This if for sure, the entire gyne department is just sitting to extort money and fooling the patients and prescribing the harmful medicines.
      They just have good building and a bunch of over qualified doctors who are least interested in knowing the real issues of their patients.
      I will never recommend this money munching so called hospital (pls don’t go there ever) to any one.

      If you have time and want to know more, pls also go through the following url:

      http://www.consumercomplaints.in/bycompany/pushpanjali-crosslay-hospital-a218525...


      Regards
      Dont want to disclose my name
      Aug 13, 2020
      Complaint marked as Resolved 
      Fully agreed. Pushopanjali Crosslay Hospital Vaishali is a worst hospital in the NCR.
      Doctors are greedy. Don't care of patients. Care of only Money. have a nexus with the hospital for commission purposes. Must have to give targetted amount to hospital.

      Doctors in each department have a gang of doctors. they are threatening the patients and wards for consent to do unnecessary operations. medicines bills wrongly given to patients. if doctors prescribed one tablet, the hospital charges for whole strip i.e. 10 or 20 tablets.

      THE PURPOSE OF THIS AND OTHER COMPLAINTS ALREADY LODGED IS TO WARNED THE PATIENTS AND THEIR ATTENDANTS IN THEIR INTEREST. THIS WILL ENABLE THEM TO AVOID WASTAGE OF HARD EARNED MONEY AND SAVE THE LIVES OF THE PATIENTS TO SOME EXTENT BECUASE DOCTORS OF THIS HOSPITAL ARE NOT PROPERLY TREATING THE PATIENTS.

      BEWARE THIS HOSPITAL AND CHEATER DOCTORS INTHIS HOSPITAL. I AM THE SUFFERER OF THE NEGLIGENCE OF DOCTORS OF THIS HOSPITAL
      DOCTORS LIKE KANIKA GUPTA, NEERAJ JAIN, GOPAL SHARMA AND THEIR WHOLE GANG IN PUSHPAJALI CROSSLAY HOSPITAL ARE A BLACK SPOT ON THE MEDICAL PROFESSION / MEDICAL HISTORY
      I beg to disagree. I found the hospital very efficient with people (doctors, nurses and other support staff) who mae you feel comfortable and secure and offer a very good treatment. My patient was treated properly and we were fully satisfied with everyone.
      I would definately recommend the hospital to anyone who is in need of one.
      Disagree Sir. I also found this hospital a very very cheating and inefficient one in the NCR.
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        D
        dubey.prachi
        Mar 3, 2011
        Resolved
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        Address: Ghaziabad, Uttar Pradesh

        I am lodging this complaint to address few concerns that I have faced during the hospitalisation of my Mother In Law Mrs Ranu Dubey Regn No. 36372.

        She was taken to Pushpanjali Crosslay Hospital Emergency on 28th Jan 2011 at around 6.30 PM with complaints of giddiness and vomitting since morning. She was attended by the Docter at emergency and was diagonosed to have aproblem of Positional Vertigo which was confirmed by ENT Doctor Vijay Rangachari. Dr. Vijay made her do some exercises and decided to keep her under observation fora day. And she was admitted to the Ward. This problem of hers got better my morning and Dr Vijay told thatsheis fineto go home.

        But from her immediate past history, she had few more complaints. Like breathlessness on exertion due to some suspected problems in lungs due to lymph nodes and was underthe observation of Dr. K K pandey of Metro Hospital. And was advised a supraclavicular node FNAC/Biospy to be done by Dr A K Mittal at Puspanjali.

        We informed all these things to Dr. Prakash Gera under whom we were admitted. Now I would quickly like to address my issues which I faced during the entire stay at puspanjali.

        1. From Saturday 29th morning till Monday31st afternoon the FNAC/BIOPSY was not done. Entire Sunday, nothingproductive was done. Total waste of one day.
        2. Lot of Drs visits were wasteful and were not required. We didnt even hada clue that why these visits were being conducted. We came to know about them only when the final Bill came to us and we saw the consultancy charges charged on our account. The consultants from Gynae, General Surgery, Neurology, Neurosurgery and9 visit from General Medicine was done. But no visit was scheduled from a Lung s[pecialist inpite of the fact that her problemwas actually associated with lungs.
        3. Lot of diagonosis conductedseems to be not required like the MRI's, pap smear test and the CT Scan. And nobody was evenbothered to share or discuss the report findings with us. They just kept on doing the investigations with no inference out of it.
        4. Lot of mis-coordination was seen between the nursing staff and the Drs orders. For every small thing, the attendant had to run through forgetting the things rightfullydone.
        5. The day FNAC was conducted the CT scan was not required. They could have easliy done the CT guided FNAC only.Also the major problem that I am facing currently is that they have not applied the sufficient investagative tests required to diagonose a TB which was major requirement of ours and they knew about it. Dr. Shrikant Tiwari from Internal Medicine told us that there is no test which can confirm a TB and henceforth started a double treatment for our Patientfor Sarcoid (which involves Harmonal treatment) as well as for TB. But when we visited our consultant from Metro, he informed us that there is a Test available called TB Culture which should have been applied before starting the treatment as the treatment has lot of side effects. Her condition also deterioted with the effect of consuming the medicines.Now when we want that test to be conducted, we are now being informed by your Histology Lab HOD Dr Alpana that it cant be done now as the samplewas not stored in Saline and hence is not fit for a culture test. And contary to this we again have to undergo a Biospy for the culture test.

        I would like to inform you that out of our total stay at Pushpanjali, the only beneficial part was the ENT one. Rest everything turned out to a wasteful expenditure out of Rs.60000 Bill. We are at the same stage of diagonosis which we are atbefore coming to Puspanjali. Butwith saying this, our patient had undergone lot of pain and suffering during this process and we have lost a considerable amount of money.We have also lost our faith in Puspanjali Crosslay Hospital in which we had good faith.

        I must say that their services are good but their medical facilities are awfully bad. This was my statement to my husband the day we were discharged from the hospital that " Pushpanjali Crosslay should have been a Hotel not a hospital".

        The common man has lot of faith in the Drs and at several times treat them next to God. I would sincerely request the hospitals to please consider the motive of their existence first and do not make it a sheer business. Because there might be few people in the society that actually could not afford these heavy hospital bills but are still bearing with it just for getting a better care for their loved ones..
        Aug 13, 2020
        Complaint marked as Resolved 
        customer support has been notified about the posted complaint.
        I totally agree, Puspanjali is the worst hospital i have ever seen.
        The staff support is bad, there is no concern for the patient, the junior staff are in play full mood and do not take the condition seriously even the security staff, floor man, the room service ask for some money at every instance.

        The fees is too high and the care is too less...

        I advice u all just avoid Puspanjali Hospital.
        Sir,

        These are a few known cases of greediness of the pushpanjali crosslay hospital which are reported. I think there may be thousands of such cases that were not reported.

        PCH, Vaishali's only mission is to extorting money by cheating the patients. Doctors are unskilled labourers. As a result one can easily predict the fate of the patients.

        Avoid going to pushpanjali crosslay hospital otherwise one may lose patient as well as hard earned money.
        Errant doctors should be cur short from their legs.
        Sir,

        Dr.Kanika Kutia and her husband dr. neeraj jain of PCH should also be cut short from their legs.
        pushpanjali crosslay hospital vaishali run by totally money-minded owners. there is a majority of cunning and money minded business community doctors. their main aim / vision is to make money by using all tactics like misdiagonis of the cases, misguide the patients and their attendents, etc. They care of money and not the patients. the hospital is playing with the lives of the patients.

        this is a burst hospital in this area.
        DR. KANIKA GUPTA HAS NO BUSINESS IN OTHER HOSPITALS HENCE SHE IS THREATENING PATIENTS FOR OPERATIONS SO THAT SOME MONEY COULD BE MADE BY USING ALL ILL TACTICS. SHE HAS BEEN KICKED OFF BY SO MANY OTHER HOSPITALS IN THE NCR.

        BEWARE THIS CUNNING AND 420 BEBKOOF SO CALLED CANCER SPECIALIST. SHE HAS NO KNOWLEDGE OF HER PROFESSION. SHE ONLY WANT MONEY WITH HER GANG OF DOCTORS LIKE NEERAJ JAIN, DR. SHARMA AND DR. BENGALI OF GALAXI. THEY HAVE A NEXUS WITH THE HOSPITAL FOR COMMISSION PURPOSES.
        THESE ARE THE BONDED DOCTORS OF PCH VAISHAL HAVING NO KNOWLEDGE OF MEDICAL HISTORY. THEY ALL ARE JHOLACHHAP DOCTORS. SOMEWHAT PASSING THEIR TIME BY PLAYING WITH THE LIVES OF PATIENTS.
        doctors also think that patients are hospitalised for their practice/experiment purposes only. they are unnecessarily operating patients' body parts for which they have no knowledge. on enquiry if made by attendants, they simply and politely reply that they could not trace the ailing part. they do it whether partient recover or not they dont care.
        I still remember my condition in which I was admitted to Pushpanjali Crosslay Hospital on 20th June 2011. And now I am feeling much better.
        Thanks would be a small word for all the efforts made by the doctors, especially Dr. Gera, Dr. Goyal, Dr. Srikant and Dr. Rajat who timely got hold of the reason for fever and treated it accordingly.
        Also, their constant motivation and trust that I would be fine was a great source of inspiration for me as a patient to get well. Would like to thank all the doctors and nursing team for the care and support extended to me.
        I do remember how the nurses wiped my tears even in late nights when I cried out of pain. Their compassionate care is one of the reason for my quick recovery. They pampered me like a kid and gave so much love.
        Also not to forget the F&B and dietician team who always gave me healthy and tasty food with instant service during my entire stay.
        The courtesy of each and every member of the entire Pushpanjali team was par excellence. From the room cleaner to the food delivery person.
        I am extremely satisfied with my recovery period at Pushpanjali Crosslay Hospital.
        I wish Pushpanjali good luck in future endevours with the same service.
        You are a lucky person who have recovered from ailment in a third class / worse hospital in the NCR namely pushpanjali crosslay hospital vaishali. there may be some proficient doctors who cared of you. If you have consulted to dr. neeraj jain (a very very cunning and greedy doctor) and socalled gastroentrologist then you must have changed your views.

        Normally, almost all doctors of PCH Vaishali, who belong to a greedy nature of business community are prescribing unnecessary and unwanted tests and medicines for gaining some commission, although the tests reports given by this hospital are also not reliable. they gives wrong reports. these greedy doctors don't apply their head on the real problems / disease, they blindly prescribing wrong medicines on wrong medical reports. the result of wrong medicines given to patients will adversely react, as a result 10% chances to alive.

        for example one is suffering from abdomin pain and weakness, these unprofessional doctors immediately prescribe 10 - 20 tests, which have no relevance with the ailment and start threatening patients of serious results that if this -- this is not done. dr. kanika gupta (a notorious greedy doctor in the NCR) may even do unwanted operation on the patient for want of money.

        There is a long list of greediness of so many doctors in the PCH. Although the nursing staff is very good and caring.
        Dear rk3007/nk3007/rkkumarbala (whichever your real identity is): I just have one question for you: Are you a doctor?
        Dear Sir,

        No, Sir. I am a victim of these two bebkood doctors of PCH Vaishali namely, Dr. Kanika Gupta and Dr. Neeraj Jain. There is a big story of grediness / cunningness of these doctors.
        In PCH Vaishali, on admission of a patient, doctor start jumbling in making up / down potassium / sodium; sodium/potassium for 4-5 days. during this period the condition of patient worsoned. this 4-5 day's period proved to be golden time for pushpanjali crosslay hospital and onthe other side this provided to be very very crucial time for patients.

        doctors claim commission for the say of patients from the hospital. as already discussed so many times, dr. kanika gupta and neeraj jain (both jhola chhap doctors) are very very of greedy and cunning nature. both are posing themselves as pecialists but in fact they are butchers.
        MORE STAY OF PATIENTS IN PUSHPANJALI HOSPITAL MEANS MORE COMMISSION FOR THESE GREEDY / JHOLA CHHAP DOCTORS.
        She has knowledge at par with a jhhola chaap doctor. she must be awarded.
        she must be awarded with 1000 wet shoes.
        doctors have a nexus with owners of this hospital. there is an organised gang of cheaters.
        Subject: Arrogance and carelessness, misbehave and harassment in pediatric department of Phuspanjali Crosslay hospital

        My daughter was born on 14th August 2012 [Reg No: 00096321] on the day of birth Dr.Praveen was on duty and he told us that they will keep newly born under observation for 6 hrs for monitoring sugar level and myconium of baby. Ideally 6 hrs completed on 6:00 AM of 15th August 2012 but I did not get any update on my child’s observation. Suddenly around 2:30 PM 15th August 2012 I got a call from NICU and DR. Dilip and Dr. Bijender told me that my child ahs 2 episode of vomiting and that’s why they need to extend under observation further in doubt of infection and they start calcium, antibiotics and glucose .After that they keep extending observation by saying this problem that problem. We were not convinced with doctor’s still we thought OK fine and we should continue treatment as per Dr’s suggestion.
        One day Dr. tells one story other day they start saying another story, as we were already not very much convinced with Dr. therefore we thought discontinue the treatment and when we convey the same to Dr. Bijender he start shouting on my wife and misbehaved .and he start saying ok relieve baby in LAMA and he instructed to nurse not to give even basic vaccination to the newly born and made a heated argument with my wife.
        Now my concerns are below
        1. On the first place when Dr. Praveen told me that they will keep my baby only for 6 hrs then why they have not relieved my baby on 15th August 2012 6:00 AM and to whom they took permission to extend the stay of my baby beyond 6hrs.
        2. If we were not convinced with treatment then why Dr. Bijender was forcing us and harassed my wife who was recovering from a C-section and deprived off my baby with basic essential vaccination while government is doing advocacy of vaccination /polio drop then Dr. Bijender intestinally not allowed with the intention of revenge. If I am not willing to continue the treatment then in that case should I expect any menace act from Doctor?
        3. Dr. did not allow mother’s feed saying that it will cause infection. When every where everyone is advertising that mother’s feed is best feed then DR. of Phusphanjali Crosslay hospital is not good
        4. One side DR. are saying calcium deficiency and on the other hand not allowing mother’s feed
        We were mentally harassed and newly born was deprived off from basic vaccination and this is just to inform, I will be filling a consume court complaint against hospital and especially Dr.Bijender who intent ally harassed my wife and denying basic vaccination to my newly born child. In fact I doubt on hospitals integrity which employees such Doctors who behave like goon and do such menace act of reliving a newly born without any basic vaccination.


        In fact I was not the only who became victim of Phuspanjali hospital during my stay I observed every day there was atleast one case who at will get discharged their baby from NICU.This is common practice they are making money because one day in NICU means you will get charged around 12000RS per day.For 2 days I was charged with a bill of 25000Rs.
        I have been to Pushpanjali Crosslay 3-4 times to see Gynae and every time I arrived well in time and the Doctor(HOD) I paid to meet left me half way. She met me for 2-3 minutes and then asked me to get an ultrasound done and didn't even care to see the outcome. Every time I went again, same process was followed. I wonder if it was a regular trend for her to do so. She did the same thing when I visited her exclusive clinic.

        Also, on one of the days when my ultrasound was being done, a group of doctors were sitting in same room and they were talking of referring a rich patients to each other so that she can make good money from her. When I heard all that, I decided that I will not go back to this hospital again and I consulted a good local doctor. That was the best decision and had put end to my problems. I wasted quite some time with PCH and I regret going there.
        Ututrtfutfyu
        BAD EXPERIENCE AT PUSHPANJALI CROSSLAY HOSPITAL, VAISHALI, GHAZIABAD

        It looks as though Surgeons nothing less than a shoe cobbler, in order to fetch hefty sums, pursue a doctorate leaving aside all human values or to say humanity. In fact humanity is a word rarely found in their dictionaries. Had that been not like that, they would be more conscious before doing any surgery and explain the pros and cons of it to the patient and family.

        Today without a single thought they recommend surgery. It is mundane for them. But what about the person who is victimised? The victim(the patient) and the family having full faith on the doctors, keeps on waiting for them in the hope that they would answer a few of their questions. But these doctors hardly have any time or to say mind to answer and resolve the tension of the people who are already going through a turmoil. Why can’t they say " we don’t know " when they don’t know actually or why do they hide the facts? Do these doctors have a heart? Sorry, they use it only as an organ in their bodies. That’s it.

        Further the surgical Oncologists refer the patient to radiation oncologists for now it’s the latter’s turn to earn.

        RADIATION treats cancer as well as causes cancer. The patient who is already low on immunity is exposed to high energy rays(radiation) without using BLOCKING DEVICES post operative. The patient is assured that the radiation will only reach the affected area. Had that been so, why not any technician or doctor remain in the radiation room while the treatment is on? Why don’t they allow the relative of the patient to accompany the patient who is afraid of this suffocating treatment?

        Our appointment with Dr. DINESH SINGH, radiation oncologist, was fixed by Dr. Vaishalli(surgical oncologist). We reached at the appointed time only to find that the doctor was not available as he had to see the plumber for renovation of his house and his assistant Dr. RASHI AGGARWAL was available to consult.

        My mother was very much apprehensive everytime she went for radiation at GALAXY CANCER INSTITUTE OF PUSHPANJALI CROSSLAY HOSPITAL . Sometimes the radiation machine was not working and we had to wait for hours . All it affected was the patient who was already on liquid diet. Other times to ask a few things from the concerned radiation oncologist, Dr. Rashi Aggarwal, we had to wait. She talked a lot and when problems started surfacing she was clueless and started avoiding.

        No Comprehensive Treatment

        The doctors in Pushpanjali Crosslay Hospital worked individually even while the patient was admitted for surgery. Forget about the team or comprehensive treatment which the hospital boasts about being a multi-speciality hospital . Surgical Oncologist Dr. ARUN GOEL, used to come in room and ask us(relative) what the nephrologist( Dr. Neeru Aggarwal / Dr. Jha) at Crosslay suggested . When Nephrologist came, he asked us as to what the oncologist at crosslay suggested. The two were never seen together to understand the problem of the critical patient suffering from chronic kidney disease and oral cavity cancer.

        In June-July, 2013 Nephrologist( Dr. N.P.SINGH) at Crosslay kept on assuming the problem of high TLC, fever, restricted movement of tongue, not being able to speak, eat, swallow and drink- as because of malignancy while my mother was already operated for oral cavity cancer of RMT(retro molar trigone) in April and tongue was intact.

        At the same time surgical Oncologists kept on assuming it all as because of kidney problem(she was on dialysis post op) and said that it had nothing to do with the surgery done. Both of them referred us one or the other doctor of different speciality in Crosslay Hospital .

        Most of these doctors kept the patient WAITING for an hour or so. My mother was trembling very visibly as she was unable to drink even water the whole day and was down with high fever for days but had nothing to do but wait for the call from Dr. N.P.Singh, nephrologist despite of taking an appointment with him at Crosslay.

        Neurologist at Crosslay said, " She is fit neurologically but if she is not able to eat, drink and swallow, get the PEG(feeding tube in tummy) inserted". On advice of neurologist, ENT, oncologist, nephrologist and gastroenterologist of Pushpanjali Crosslay Hospital, she was operated for PEG on 3rd August, ’13. But that didn’t solve the problems. Then the oncologist(Dr. ARUN GOEL) asked us to see a doctor in any other hospital.

        It was only Dr. Ashwini Goel, nephrologist at BLK(on 14th August) who understood that she was suffering and advised us to let her go as she was sinking. She went for last dialysis on 16th August but could not have her extra fluids out as her B.P. was significantly low. Finally she took the heavenly abode on 18th August, ’13.

        Why do these doctors choose the divine profession of serving humanity while being obsessed with the thoughts of earning money.

        What does these doctors think of themselves? They are fetching hefty sums and more than that the valuable time and energy of the patient and family but are not there to justify that. I feel they are not there to remove the disease but the diseased person.

        Billing in EMERGENCY of Pushpanjali Crosslay Hospital took 30-40 minutes everytime we went for IV administeration in June, ’13. The staff indented the things wrongly and then the rectification used to take another 20 minutes atleast notwithstanding the problems it created as the nurse and billing counter personnel remained unaware of the condition of patient. They just do their formal duty ordained by hospital, whatsoever the time it may take.

        Same thing happened in DIALYSIS UNIT as well almost everytime. Once I asked Ms. Shaila to indent Inj. Neurobion . Despite of many reminders it was made available only after 3 hours while the dialysis was already over half an hour before. Further it used to take another 20 min. to call GDA. All it affected was my mother who was already on a liquid diet.

        NEEDLING in Dialysis Unit of Pushpanjali Crosslay Hospital is not done properly except by two senior staff i.e Mr. Jainendra & Mr. Kishan . In April, ’13 for dialysis, a cannula was to be inserted in a vein of leg. Junior staff made 3 attempts at 3 different sites with 3 cannulas before I informed the senior staff who did it at once and told the juniors that they should have called him if it was not happening(cannula in vein). In SICU as well, the junior staff of dialysis unit made such futile attempts causing a lot of pain to my mother. Junior staf[censored]ses the patient as a specimen. Why aren’t they trained properly before having a hand on patient?

        They used to quickly cover up the blood stains and the blood loss during dialysis but didn’t show that quickness in other matters.

        In June, 2013 during dialysis my mother suddenly started having extreme pain in left arm. A needle was removed from fistula .Her left arm turned blue. For this, the staff said, " unho ne hath hila liya hoga". Firstly, if staff knew that hand was not supposed to be moved, why didn’t he bind the hand with tape and took care? Secondly, it was told to us by a doctor itself that it happens when the needling is not done properly.

        The only TOILET in dialysis unit used to remain dirty, a hub of infections for patients of dialysis as they are already low on immunity
        Pushpanjali Crosslay Hospital, Vaishali, Ghaziabad
        Admission date :[protected]
        Discharge date :[protected]

        Patient (my father) was initially[protected] diagnosed with a pontine brain hemorrhage at Pushpanjali Crosslay Hospital, Vaishali, Ghaziabad.
        He remained in the bedridden state for 34 days i.e. suffering from quadriplegia (minimalflickering or no movement in all four limbs).
        Around 15 days in ICU & then in the private ward for the rest of the duration.
        He was tracheostomized (a pipe inserted in the trachea for better breathing & easy removal of secretionbulgam via suction machine) to protect airways

        & PEG tube (a pipe in the stomach for food intake) was done in view of expected long term quadriplegic state.
        During hospital stay he developed a sacral bed sore of grade 1(lower back just above the hole). He was discharged in stable condition with the

        rehab activities like bed care, physiotherapy, bed sore dressing and stockings for DVT prevention.


        1. How did the patient got the bed sore in first place?
        2. Isn't the medical staff trainedinstructed to change the side of the patients who are unconscious or quadriplegic every 2 or 3 hours to prevent


        bed sores?
        3. Was the doctor overlooking the patient in ICU & doctorconsultant under which the treatment was being carried out qualified enough to detect

        the sore?
        4. If the airwater mattress is sufficient to prevent the sore, was it functioning properly? I doubt because every second day I saw the air

        mattress deflated.

        ________________________________________________________________________________...
        We hired a medical staff for taking care, changing side every 2nd hour, for sponge & other daily activities.

        After 24 hours, the bed sore got worse, pus secretion was there when the dressing was being done. Next day i.e.[protected] a visit from Pushpanjali

        home care service doctor (Dr. Dhawan) was organized along with the on-call consultation of Dr. Ashwini Kr. Uttam. As per him, the patient needed

        immediate medical help for the removal of the dead tissue and cleaning of the bed sore which was supposedly more than grade 3 bed sore.

        1. Why did Dr. Dhawan denied to give the diagnosis details in written?
        2. Why did he asked for a 1000 rupees if he doesn't have a receipt to show for it?
        3. Dr.Dhawan kept on saying on call that he'll provide his analysis which he reported to Dr.Ashwini in written.
        1st call : I will mail you as soon as i reach my office. As the diagnose details are in my computer.
        2nd call : I'm outside city & will be back in couple of days then I'll mail you.
        3rd call : I'm not supposed to give any thing in written, its the protocol. I had already explained everything Dr.Ashwini.
        How is this justified?
        ________________________________________________________________________________...

        Pushpanjali Crosslay Hospital, Vaishali, Ghaziabad
        Re-admission date :[protected]

        Waited in the emergency for 5-6 hours just to get the admission. The plastic surgeon named Randhir Singh(for whom we waited for 2-2:30 hours as he was

        busy in some medical procedure) denied to look at the bed sore and take the case. Because as per him it was a case of neurologist and not plastic

        surgeon. His words after just seeing the patient "Kya karu iska(my dad)? Mujhe kyu bulaya hai?"
        Then came Dr.Manoj Bansal (Plastic Surgeon) & he advised to get the debridementremoval of infected tissue immediately.
        Admission was done under two departments Primary: Plastic Surgeon & Secondary : Neurologist.
        But the blood pressure & other vitals dropped rapidly and the situation got very critical due to septicemiaseptisemia or whole body infection as

        explained by the doctor. They had to get this debridement done asap under life threatening condition (I was told that anything can happen,

        'anything'!).
        Debridement surgery done by Dr. Manoj Bansal on :[protected]

        After 3-4 days all the doctors be it neurologist or plastic surgeon or the medical staff, kept pushing for the discharge of the patient. But just

        imagine the situation of the family members.
        In reality, the bed sore was not improvinghealing even though the dressing was being done on a regular basis under the blessed supervision of Dr.

        Manoj Bansal. The cavity formed after the removal of dead tissues was of the size equivalent to the cricket ball with 2-3 inches extension on either

        side. This cavity was inspected daily (only by the Dr. Bansal) to see whether there is any dead tissue creation, if yes then it had to be removed with

        forcep immediately to avoid further damage. We decided to keep dad in the hospital till some healing starts in the woundcavitybed-sore.
        Dressing was being done by the doctor even after 10 days of surgery and not a single medical staff (sister or brother) touched the woundcavitybed-

        sore.

        1. What sought of professionalism did Dr. Randhir Singh illustrated in his visit? I wonder whether he would react in the same way, in case the

        same thing happens to his own family member.
        2. Who is responsible for this life threatening surgery? Why did the bed-sore developed in the first place & reached at such a stage?
        3. Who should pay for it? Because after paying a big chunk of bill in 34 days of hospitalization, I wonder how many middle-class families would be

        able to bear another 15 odd days of hefty bill including a life-threatening surgery & mental trauma!
        4. How can the bedsore dressing be carried out at home (after discharge) when the only qualified person to do it is Dr.Manoj Bansal? Then what's

        the point of pushing each & every family member for an early discharge of the patient.

        ________________________________________________________________________________...

        [protected]Date of re-admission) : Dr.Ashwini Kr Uttam (Neuro-department)
        He did the regular visits in the ICU & ward during 1st hospitalization) was there in the emergency while re-admission process was taking place, when I

        asked who is responsible for this(bed-sore) situation sir, his words : "Its my negligence, that I did not looked into bed-sore myself during 1st

        hospitalization & relied on the words of the medical staff." (who did some dressing when they used to do sponge in the morning) & it got worse during

        that period.

        [protected] : Dr. T.S.Jain
        When the medical director Of Pushpanjali Crosslay Hospital Dr. T.S.Jain was made aware of the Dr Randhir Singh unacceptable behaviour. His response we

        will take a necessary action, this is not acceptable.
        And regarding the bedsore also, he was very apologetic which was because of the negligence of the medical staff.

        Few days after debridement surgery:
        Dr. T.S. Jain words :
        "How are we responsible for this?"
        "There is no negligence from our side so why there should be any compensation!"
        "We are still looking into Dr.Randhir Singh scenario."
        "Discharge summary had printing mistake, 'Sacral bed-sore grade 1' was printed instead of 'Sacral bed-sore grade 4'."
        A complete turnaround of events & perception.

        I said can you give this to me in written, he said yes & wrote a mail the same day.
        When a mail was sent in written asking some basic questions about the treatment & services in Pushpanjali Crosslay Hospital, there was no response.
        They were not even ready to give a reply in written which the Medical Director said in the morning.
        ________________________________________________________________________________...
        It's a worst hospital. Never prefer to this hospital. It's totally money minded. One more interesting thing about this hospital senior doctor's consultant fee will be more but they does not take any responsibility. I want to tell about one doctor whose name is S.K.Mittal. He is chairman of paediatric department. He is one of worst doctor. His charged is high but he does not check up the patient properly.
        I visited Pushpanjali Crosslay for the dental clearance before surgery even though I got the clearance from my dentist. I was told that I need 6 fillings done as there were deep cavities. I got it done as per their advice and paid 8500 for the same. Next day today by chance when I contacted my dentist and he told me that I never required any drilling and filling as per the X-ray he has taken 5 days back.
        All this means that for money these doctors can go to any extent. Please avoid this hospital.
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          mayurindustrial
          from Gurgaon, Haryana
          Jul 30, 2010
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          Resolved

          misguide about cashless tpa

          Address: Ghaziabad, Uttar Pradesh

          sir,
          we meet dr. grover with our patient name mr. rajesh guglani on 28.7.2010 with fewer more than 12 days. he prescribe some tests and told us to admit your patient in hospital and the hospital person told us that your patient admit with alankit healthcare tpa with cashless facility.when they send authorisation request to alankit healthcare tpa they rejected the request.
          after that we contact with alankit,then they told us...
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