SRL Diagnostics Complaints & Reviews

I, vivek kaushik, noida resident hv given blood sample on 10/11/2018 for fibro meter test. Srl has chanrged rs. 4000 and assured us report with 3 days. As this test is done to detect level of fibrosis/cirrhosis in chronic lever disease so timely report can save the life of patients or give the time to go for proper medication or lever transplant. I had been diagnosed with lever cirrhosis last year and i hv to undergo routine test and check...

I had booked a home collection test from SRL for RS 1999. One day before the test, the representative calls and asks for extra money for coming to my home. When I refused, he did not come to my home for blood collection. I received email from SRL that he was not able to contact me so did not come. This mail was completely baseless.
SRL, Rajkot center is cheating on people this way. They show lower price for the tests on websites and...

Even after multiple complains to the front desk at kharghar srl one of the lady employee (Ashwani) who collects the blood is not professional enough. Whenever she collects the blood issues like blood clotting, soreness arise. This was previously faced by my wife and no complained was filed. But today it was same with mother in law and we had to apply ice to overcome soreness. Please take necessary action asap and train your employees and...

I had booked senior he/she youth package scheduled for 24/06/2018 on sunday. I had booked online on 23/06/2018 with reference no web[protected]. It was informed by email that by 8.00 am will receive call but till 9.00am nobody called. I only called than it was informed that by toll free no that they tried by no at 8.30 but it was not connected. It is an blatant lie as my cell was very much functional nor any miss call was available. Over...

I have not seen such a ridiculous company. Asking for an invoice for past 6 months. Totally useless customer care support.
Accession no 0024ql003525. Done on 13/12 2017. Patient name dr a p dikshit.
Need invoice for serum galactomannan and blood culture bactec plus.
Called this useless company 7 times and emailed them 6 times.
And i am a doctor myself. So my kind advice to you all is don't get yourself tested...

I m obs and gynae doctor in ujjain. My father came for test of serum psa in srl diagnostic center. It cost 200-600 rupee in all renowned pathology center.in thyrocare it cost around 200. But here it cost 1000. After so much request they charge it 900. Being a doctor i know all. How much it cost actually. For the normal public it is very difficult to do test. There is a lot of price difference between the two pathology center....

I am really disgusted and disappointed with customer care of srl. My reference no is webhci[protected] and webhci[protected]. There is no tracking of customer calls and mails it seems. I have confirmed the availability for the test over the mail and also had given alternate landline no. The customer care team is not even bothered reaching out to me. We don’t expect a brand like srl to be like this having no concern for their prospects...

I went for an annual check up at srl kondapur, hyderbad on 5th may 2018 and got report through email on may 16 th which shows my wbc is just 1100 and rbc 5.9!!! I consulted a doctor as per him its a dangerous situation and advised me to get another test. I again went for a blood test on17th may as per doctor's prescription. I was surprised to see my wbc count is showing 12.9 k higher than the normal!!!

It clearly shows that...

My wife had thyroid test. She booked an appointment and ask for thyroid profile test which cost 400rs. However on invoice they charged for thyroid panel test which is 550rs.. Both test give same result and have same components. Also they are charging 100rs as collection charges.. Which ideally should be null as they have policy to not charge if test cost is more than 200rs. Not sure how to stop these illegal lab charges....

On 25th January, we had given Samples of Raghuveer Chand Mehta to M/s Chintamani Diagnosis (SRL Diagnostics Centre) for 4 testings (one of the was Biopsy). We had got 3 test Report in next one week and were told that BIOPSY Report will come in next 1-2 week, but still not received. In Last few days, we have many times contacted Chintamani and SRL Branch Office at Shashtri Nagar, Jodhpur (where M/s Chintamani sent all the samples for reporting),...

I had booked senior citizen package scheduled for 23/02/2018 on saturday. I had booked online on 22/02/2018 with reference no web[protected]. It was informed by email that by 8.00 am will receive call but till 9.00am nobody called. I only called than it was informed that by toll free no[protected] that they tried by no at 8.30 but it was not connected. It is an blatant lie as my cell was very much functional nor any miss call was available....

Patient ref no[protected], i wanted a few tests of my wife such as blood sugar pp, fasting and hba1c in which charges told rs 610/ but in bhubaneswar representative told charges would be rs710/. I had intimated this matter to your customer care cell on 27.1.18 a good no of times but could not get proper reply and issue was not solved and as a result of that blood / sugar test was not taken place on 28.1.18 (Morning). I am surprised to...

I am diabetic patient & my mobile no is [protected]. As per advice of dr nehete, kharghar on 22nd january night i call mr salman on his mobile number [protected] for sample collection on 23rd for fasting pp. He gave confirmation for collection at 8.00 am on 23/01/2018.in morning he got late & didn't come till 9.00am, i called him & he told that he will come at 9:30am but again didn't come till 10:00am. It is to be noted that i am diabetic &...

I book home collection for blood test the sample collected in hurry by person and after that i find my hand get black dark spot it get increased day by day i had complain regarding this to srl customer care 3 times but no proper response i am getting. So please do some strike action against this and stop srl from collecting sample from home at low rates if they are not able to give proper service at low rate than stop the service and not...

I am at this time 22 november 2017 sitting at the srl centre gurgaon sector 18, and had been referred by max hospital for sputum sample... There is no offical and only sweepers are present. The time scheduled asked by max immigration officer to report was 730 to 8 am and we were related asked to strictly adhere to the timing but here we are... Since 640 am and the staff enters with a flourish at 8 am... Such disgusting experience... Even...

I have booked for some blood tests a day before my blood collection date. But after getting confirmation from their side via a sms where blood collecting person's name and phone number was given, informed that my home is far away from his collection centre so he advised me to tell it to srl mumbai office, otherwise he will tell it to them that blood collection is not possible. I'm not informing that to office/customer care. But on collection...

I went to srl diagnostics in bareilly located at deen dayal puram near selection point on 24th october, 2017 for thyroid check up and there the lab assistant took my blood in 3 attempts since then in my both elbow blue spots have appeared and it is paining too. Also i am attaching one photograph of my elbow. And now i wanted to know what can i do regarding this. I am highly disappointed by the service. I am expecting some action for this...

The blood sample for tests were collected by srl on 1st nov 2017. It was confirmed by srl rep & phlebo that, samples will be processed on same date i. E 1st nov 2017 & results will be released on 2nd nov 2017. Given the urgency of tests, results were requested on urgent basis. The results were received over email on 2nd nov but they were incomplete & incorrect wrt to collection date; processing date & pending results of fbs are not tracked...

The clinic at palam vihar vyapar kendra is a highly unprofessional and unethical. I went there for test a prescibed by doctor and patient was suffering from 104 fever. The clinic person there arrogantly asked us to wait for 15-20minutes for test. A patient having high fever was asked to wait without any reason and has to listen to the unprofessional staff.
The clinic doesnt open at time as per the original timing and doesnt have any...

In the middle of mri scan some engineer by name srinivas enters the mri room and tells some problem with the machine let me take the patient out. During the process injures patients fingers by dropping the stretcher suddenly without informing. Why was the scanning initiated if machine was not working? Why was doctor or expert not inside the room while the patient was removed out of the machine? Why was the bell not ready ringing which the...