Srm Transports — bus didn't pick up the lady passenger, who was waiting till morning 1:00 am

Address:

Chennai, Tamil Nadu, 600063

Booked a ticket for a lady passenger travelling from chennai to dindigul. Initially when contacting to the srm driver they said bus will arrive soon, but after the intial call they didn't pick any calls after that. We tried all the control number of srm most of them didn't pick up, some who picked were harsh like"we are sleeping dont disturb". The online platform partner abhi bus and myself was trying numerous time to contact the srm driver or operator but none attended the call. Nobody responded, bus was suppose to come by 11.10 pm but till 1.00 am no response from them. So the lady passenger had to be picked back by us, and find some other means to travel.
For proof and other details abhi bus can be involved, as they know this case very well and they are still trying track it with srm transports.
Its very sad and scary for a lady passenger to wait till 1.00 am expecting for the bus she booked to come. Its night and unsafe for them to be there at tat time. Its matter of trust that we have on these drivers and operators that they will come and take it to our destinations
We need to take strict action against these fraud people, else more passengers will be cheated and our lifes will be put into danger.
Please take up this complaint, am ready to provide all the proofs.