Srm Transports — payment not received

I booked the bus ticket in srm transports for 23rd march 2020 from tiruchendur to chennai in mobikwik app travel at 10 : 00 pm bus. To confirm the departure, i called the srm office and enquired if the buses will be running tonight or not due to lockdown announcement. They said the buses are cancelled an they will be initiating a refund for the same to the mobikwik account itself. But i still dint receive any refund for the same. I just need a email confirmation from you stating about the agency cancellation of the bus and moreover it was not my fault.