Srm Transports — poor service led to illness of senior citizen passengers

Address:

635126

Dear sir,
I booked ticket for my parents both are senior citizens from Hosur to Tiruchendur in SRM transports via Redbus . The seat allotted are L7/L8 Lower birth .When my parents boarded the bus in Hosur, someone else were sitting in that seats and they refused to leave that seat as the same bus operator provided that seat from them. The Bus operator asked my parents to take upper birth but as my parents were senior citizens and their health condition is not good to climb upper birth, they refused to take upper birth. But the Bus driver and conductor doesn't provide set for them and asked them to travel in single lower birth seat for both of them the whole night . We reserved the ticked by paying Rs1738 but both of them traveled in single birth seat, not able to sleep the whole night, suffered from leg pain and Back pain.The Bus operator should take responsible for this poor service, especially to senior citizen passengers .When My parents reach the destination on 09/07/2018 morning both are suffering from sever leg pain and full body pain due to the poor service of SRM transports ..

Bus No :kAXX807
Travel Date:08/07/2018

Please take action against the Bus operator to avoid such behavior with passengers