SRS Travels — about madiwala office

I had booked a bus from bangalore to kozhikode for 13th april 2019. Pick up was scheduled at 8.15 pm. I was there at 8 pm. There was no one at the counter, there was a guy running around with a sheet outside, he asked me to wait inside and said bus will come. At around 8.30, a guy who was waiting with me got a call and ran out, i took my luggage and followed him. But by the time i reached bus took off, i banged on the door to stop, one passenger saw me and might have even told the driver. But they did not stop. When i went back to the office, suddenly there was a guy at the counter. He was not there at all for half an hour since i came. I asked him why no one announced in the office that bus was waiting far away. I realized my number in the ticket was wrong. But at least people should tell the waiting people that bus is starting. And the bus is parked no where near the office. I had paid 1100 for that ticket, which i expect to refunded. It is pure negligence of the office in charge