SRS Travels Complaints & Reviews

PNR - 463284
Vehicle No - KA 51 AG 0263

Kamala Tarade seat L2, travelling on[protected].30pm bus from Anand rao circle SRS travels, due to rash driving driver applied sudden brakes, due to which kamala lost her balance and dashed to cabin inside the coach and got hurt on her face, she got cut on her face, she called her son and asked to pick her up for the treatment. Son asked driver to drop her on next stop will come...

I am travelling from bagalkot to bangalore. In bus there is no working charging ports for any of the seats available in bus. If we asked for that they were not responding properly and they said like of they were not working just sit quite, We don't do any of these things. We had bad experience with SRS travels. This is not the first time I'm facing this issue. Very poor service...

Dear team,

Iam Travelling from Bijapur to Bangalore your bus time bus need to be reach 6:30 to Bangalore but the delayed to 2hrs late so because of that my interview is unable to attend today. kindly check take action and confirm otherwise I will go for consumer forum because 10 minutes is okay buffer time I am not expecting on time but 2 hours delay is not acceptable because of that my interview is cancelled kindly check
Regards
Ekanath
[protected]

I am Jagadisha H K I am booking started my ticket in SRS travels on 07/05/2024 morning 9 to 10 AM between and I am also booked same day ticket from Bellary to Bangalore that vehicle is Shakthinagar - Bangalore bus and we called to schedule phone number he also confirmed it will reach 12:55AM at Budavara complex opposite side Bellary and he also given that vehicle driver phone number then called spoke with details and confirmed bus time when it reached after coming the place there is seats availability, and they will told another bus schedule 1 time, again tell schedule time difference and again told bus schedule on 6th of May, how will it's taken before date booking, they are not responding properly and they are not ready to speak with refunding amount, and we are suffering with two small kids below 5 years 1 baby another 1 and half year baby mid night 2:00AM with my wife... Please take the action, refund my amount. And after that we are traveling in KSRTC bus to Bangalore,

PNR number or traveling details
Your ticket for Bellary to Bangalore on 07/05/2024 is confirmed with PNR: 39336861, Ser.No: ShaktiNagar-B, lore Sleeper, Seat No: 5L, 6L, Boarding Point: BellaryS R S Travels, Reporting Time: 12:40 AM, Dep Time: 12:55 AM, Contact No: [protected], Drop Off:, Address: Near mothi circle, opp :buda complex, New bus stand raod, Landmark:, Opp :Buda Complex, New Bus Stand Raod, - SRS Travels

Hi

I am travelling from Bangalore to pavoorchatram using SRS travels. The bus stated from Bangalore on 25 April 2024 on 8:00 PM still the bus not reached the destination 25 April 2024 10:00AM. My wife and two kids are travelling in the bus. They were taking too long time more than what they committed.It is happening every time.

On 31st march i have booked the bus from belgaum to banglore. but, PNR number is not allotted. Hence, i could not find any bus, However, my amount is deducted from ICICI bank. Here is booking & payment summery of the booked ticket.

Name of customer: Basavraj Goturi, Age:39
Date of journey: 31st march 2024
Order No: 39175498
Transection CC avenue number:[protected]
Payment method: UPI Payment.
Total billing amount: 997.50Rs

I travelled on KA 51 AG 0251 on 25 Feb 2024. Driver and the boarding person was very rude and denied for keeping luggages in luggages section
Advised us to carry the luggage inside bus and keep it near last seat. When asked for help, boarding guy said it is not his job. When requested for opening luggage section, he said there is no space. Every passenger complained the same and everyone' luggage is inside bus.

Have booked a bus from Bangalore to Belgaum bus no KA01AE2591. Boarding time was 9.50 at 8th mile stop Bangalore.

Have waiting in the SRS office itself from 9.30 pm. When have continuously questioned on bus arrival that time office operator telling we have changed the bus time...we simply waiting 2 hours in the SRS office. Their response also very pathetic after questioned about bus arrival...

Above 5kg luggage are kept in the bus passenger are not comfortable pls resolve this immediately bus nor KA 42 A 5611

I am writing to express my dissatisfaction with the recent bus journey I had with your company. I was a passenger on Bus 5827 traveling from Bangalore to kumbakonam on Jan 10, 2024.

I experienced significant delays during the journey, which caused inconvenience and disrupted my schedule. Additionally, I observed that the bus made unplanned stops to pick up random individuals along the route. This not only contributed to further delays but also raised concerns about the safety and reliability of your services.

As a customer, I expect punctuality and a smooth, uninterrupted journey when choosing a reputable travel service like SRS Travels. The delays and random pick-ups not only affected my plans but also created an uncomfortable experience for all passengers on board.

Vehicle Number:KA 42 A 5613(From Rameshwaram to Bangalore)
Service:Rameswaram-Bangalore
Driver Name:Nsd5253 Riyaz
Date: 12 Dec 2023
Driver stopped for dinner at a halal hotel where there was no other food option. Beef smell was horrible.
In a country where majority doesn't like to eat such stuff, this act is not acceptable.
He says there is no other option around. How can that be possible?
This is like intentionally putting us in an unfavorable situation.
Strict action to be taken against this behavior.

[protected] Respective phone number person is not giving proper response and unsatisfied received received from him...I dono where you complaint, so posting here to get resolved my issue towards SRS Regular service from Dindigul to Karur through Eriyodu road.

My contact number: [protected]

Hi Team, I am getting call from below number on 23rd November([protected]) at 7pm by bus driver and my bus was 7:30 I was already there at boarding point. he told me due to roadblock he is going different route he can't pickup me up and asked to come different point that is one hour which was not possible. I told him it's not possible then he said call Red bus and cancel it I will pass message to bus operator also the same and you will get refund. I am calling on daily basis to Red bus they are not initiating refund. Today they told the bus operator told I travelled which I did not. The bus driver cheated and took other customer for money, this is not acceptable.
My Bus route was kolhapur (tanwani corner) to bangalore(Anand rao circle) PNR Number:38575182, Date:23/11/2023

Dear SRS Travels Customer Service,

I hope this message finds you well. I am writing to express my dissatisfaction with the recent bus journey I had with your company. I was a passenger on Bus (4342) traveling from [ Chitradurga ] to [Andheri] on [27 .11.2023 ].

I experienced significant delays during the journey, which caused inconvenience and disrupted my schedule. Additionally, I observed that the bus made unplanned stops to pick up random individuals along the route. This not only contributed to further delays but also raised concerns about the safety and reliability of your services.

As a customer, I expect punctuality and a smooth, uninterrupted journey when choosing a reputable travel service like SRS Travels. The delays and random pick-ups not only affected my plans but also created an uncomfortable experience for all passengers on board.

I kindly request that you investigate this matter and take necessary actions to ensure such incidents do not occur in the future. Punctuality and adherence to the scheduled route are crucial aspects of a reliable travel service, and
I believe addressing these issues will contribute to the overall satisfaction of your customers.

Sincerely,
Manya Bafna

Team SRS travel,

I hope this email finds you well. My name is Dhanaraj and I am writing to bring to your attention a concerning incident that occurred during my recent journey with SRS Travel.

On 14 November 2023, I was a passenger on one of your buses no ka51 ab 0452 traveling from chikkodi to Bangalore . Unfortunately, the journey was marred by an accident that took place near Haveri This incident has left me deeply concerned about the safety standards and overall service provided by SRS Travel.

I would like to highlight the following issues:

1. Lack of adherence to safety protocols.
2. Inadequate communication and support provided to passengers during and after the accident.
3. Both the drivers are drunken
4. After bus accident both the drivers are run away from locaton
5. Still I didn’t got any call from srs team
6.this kind of service I didn’t expected from srs travels

I believe it is essential for SRS Travel to thoroughly investigate this incident and take corrective actions to prevent such occurrences in the future. Additionally, I request a detailed explanation of the steps your company plans to take to address the issues raised.

I appreciate your prompt attention to this matter and look forward to a timely and satisfactory resolution. If necessary, I am willing to provide any additional information or details related to the incident.

Thank you for your understanding.

Regards,
Dhanaraj P

Hello sir
This is Raj Kumar i am bus ticket booking on 27/10/23 Tirunelveli to Bangalore ticket I'd number TSBP96127106
Ticket amount 1785
Please refund amount

This complaint about bus no KA51 AA 5278 Bangalore to shaktinagar (Raichur). Today date 19th oct 2023 i travelled from Bangalore to shaktinagar but right time to reach shaktinagar is 8.45 but bus reached at 11:00
The reason is not traffic and not well road at all the reason is the bus driver picking new passengers from bus stop for mony they where discussing the price and picking the passenger the money is not for SRS travells it's...

Hi,
I am Rajesh from Trichy! one local broker booked a ticket for me in SRS travel around 11pm and bus came around 11, 45. they gave a upper berth with a cost of Rs.750/- thats bus came from Ramathapuram to bangalore Via trichy. I am not sure about bus No and driver name and mobile no. he abused me bad words and scold me like anything and ask me to get down the bus and ask me to get into some other bus near driver seat.

I know the reputation of SRS travel, Even I travelled some of time. some of the drivers are tie up with local broker for commissioning basis and spoil your travel name and dignity.

if you are not going to take action for complaint, i will update in twitter and facebook. it will affect your business. eventhougth that driver need to ask sorry for this issues.

Dear SRS Travels & Logistics Pvt Ltd Customer Service,

I hope this email finds you well. My name is Sunil Nirankari, and I am the owner of Sunil Garments Company. I am writing to inform you about a distressing incident involving a lost parcel that was entrusted to your transportation service.

On February 27, 2023, we dispatched a parcel with LR No. 1|403452 from Bangalore to Kolhapur, with the intention of delivering it to its intended recipient. Regrettably, we were informed that the parcel has gone missing and has not reached its destination.

This unfortunate event has caused significant inconvenience and financial loss to our company. As a valued customer of SRS Travels & Logistics Pvt Ltd, we kindly request your assistance in promptly resolving this matter. We respectfully request that you conduct a thorough investigation into the whereabouts of the lost parcel.

Furthermore, we would like to initiate a claim for compensation to cover the cost of the lost goods. Attached to this email, you will find the necessary supporting documents, including the invoice, proof of shipment, and any other relevant information that may aid in the processing of our claim.

We understand that unforeseen circumstances can arise during the transportation process, and we appreciate your cooperation in helping us find a resolution. We sincerely hope that SRS Travels & Logistics Pvt Ltd will take immediate action to investigate this matter thoroughly and provide us with a satisfactory response.

Please acknowledge the receipt of this email and provide us with a timeline for the investigation and resolution of this issue. We trust that SRS Travels & Logistics Pvt Ltd will handle this matter with the utmost urgency and professionalism.

If you require any further information or documentation, please do not hesitate to contact me directly at [protected]. I look forward to your prompt attention to this matter and a mutually satisfactory resolution.

Thank you for your understanding and cooperation.

Yours sincerely,

Sunil Nirankari
Owner, Sunil Garments Company
[protected]

Dear sir/ mam
I was booked my ticket from ahmednagar to banglore on 29 July 2023.I was waiting for bus from 5:30pm itself in kotla bus stand, Raj chambers on 4-8-2023.The bus driver or conductor no one called me on the whole day.I was trying to call all the customer care number and the numbers which was there on the ticket which sent through what's app but no use . customer care was said it will come in 10 to o 15 minutes and the driver will call me .atlast I called to shridi departure location of bus they gave driver number and driver said he called me 10 times and I didn't picked the call which was completely wrong allegation.i didn't got any call from to driver.the real truth is he forgotten to call me and telling lies to cover the real truth.As a women I waited from 5:30 to 9:30 trying to call all the numbers which I have.I got the text MSG of which I will share with screenshot at 10:09pm . What ever the messages sent by the travels I tried all the numbers who have no information about bus.i was completely frustrated and unsatisfied with your service of travels.
My reason to go to Bangalore is to write exam of competitive exam.As a lady I can't take immediate alternative traveling to reach the destination.i completely depend on your travel and plan but due to the negligence of the service, customer care and I didn't got any text message details of driver, I didn't get any call from driver .it all happened and reflects on my future.i sincerely need explanation and refund of this careless mistake of Abhi bus service and staff.
Revert back as early as possible or else I will complaint through legally RTO.
AbhiBus.com Journey Update:

Dear Customer,

As per your request, sending you the required information related to your journey.

Bus Partner: *SRS Travels and Logistics Private Limited*
Service No: Nashik-Shirdi-Bng A-c Slp
AbhiBus Booking ID: *AV[protected]*
Bus Partner PNR: TS[protected]LPPS

Journey Date: *[protected]*
Departure Time: *05:30 PM*

*Journey Information:*[protected] [protected]

Team AbhiBus.
Chat with us for further queries: https://m368j.app.goo.gl/chat