SRS Travels — Amount deducted, payment received but ticket not booked

I tried to book the ticket on 23/03/2022 online for travel from Hangal to Bangalore on 25/03/2022 and payment of Rs. 597/50 was successful under Payment Id[protected] and order awaited under PNR 35963942. As I did not get the confirmatory message from your side, I tried to view the ticket in the app after giving PNR and other details asked. The message I got was - Could not find the ticket under this PNR.

Please be good enough to refund the amount of Rs. 597/50 at the earliest and oblige