SRS Travels Bangalore — Travel service

Address:	560100
Website:	www.srstravels.com

On 02.11.2015, at 7:00pm, my father boarded SRS travel at Bommasandra pickup point. His bus to Sagar was scheduled at 9:30pm from Gandhinagar. Due to traffic problems, SRS pickup bus was delayed. SRS staff called my father on his mobile and informed that bus will wait for him at Gandhinagar. When pickup bus reached Gandhinagar, bus to Sagar already left. SRS staff sent my father to Jalahalli in another SRS bus and asked him to wait there for bus to Sagar. When he arrived in Jalahalli at 11:00pm, he was informed by SRS staff that bus to Sagar already left Jalahalli. Rude and ruthless behavior of SRS staff started now. They started scolding my father for arriving to Gandhinagar late. Who is responsible for this? SRS travels picked him up from Bommasandra. Why 65 years old senior citizen was harassed at 11:30pm at Jalahalli SRS office for their mistake? Why they sent him to Jalahalli office from Gandhinagar? For harassment? When my father asked for refund, SRS staff told ticket money can't be refunded or transferred. They said, he has to buy new ticket, if he has to board another SRS bus. Is this business ethics? This is how SRS planned to make money? Passenger details: Ticket Number: 11451994, Seat Number: 7L Journey details: Bangalore to Gokarna, Destination: Sagar Date: Today, 02.11.2015 Pickup point: Bommasandra, Bangalore