SRS Travels — booked semi sleeper seat but but i had to travel was seater with push back

Booked semisleeper seat from bengaluru to belgaum but the bus that arrived had seats with push back and no footboard. The condition of the bus was bad and journey was bumpy. The customer care was highly inefficient and seems to treat people like goods. Worst travel experience of my life so far. Surprisingly they spent half an hour trying to convince me that the seat was a semisleeper. I am a frequent traveller and i very well understand the difference between the two kind of seats. Srs please train your stuff to come up with better excuses.