SRS Travels — Booking failure but money was deducted from my bank account.

Address:321, Tippu Sultan Palace Rd, Opposite Bangalore Medical College, Kalasipalya, Bengaluru, Karnataka 560002
Website:www.srsbooking.com

Hi,

On 26th Aug 2022, I booked 2 tickets using the SRS website: https://www.srstravels.net/index.php for 22nd Oct 2022 from Bangalore, Anand Circle to Nashik.
I filled the required passenger details and made the payment using PAYTM, scanned the QR code to make the payment using PAYTM app. The amount of Rs. 5895 was deducted from my bank account and I got the successful payment message from Paytm. Please see attached screenshots.
But on your SRS website it showed the below error of 502 bad gateway instead of successful payment or booking confirmation. Also, I did not receive any booking confirmation mail from SRS.
I have called and mailed SRS travels multiple times but they do not respond.
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