SRS Travels — Bus change in the middle of destination

Address:	Dharwad, Karnataka, 580004
Website:	Srsbooking

I am regular traveller through SRS, Ticket booked from Dharwad to Bangalore on 28th Dec 2016 @ 9.45pm, bus left the from Dharwad at proper time having no problem in the vehicle . However after travelling around 25kms from Dharwad bus has been stopped and all passengers were asked to move to other bus which was lower quality with all aspects from the boarded bus and the reason was the boarded bus was technical problem but never seems to be. The rude behaviour of the SRS employee and in convenience caused to all copassengers, this is the worst service ever with SRS . The cleanliness and noise of the current travelling bus is horrible and nonsense . This is 2nd instance I an facing and SRS losing customers like this and no proper response from duty managers called Manjunath. Travelling bus number ka01 aa7682 which lower category bus.