SRS Travels — bus delay and irresponsible behaviour

Address:

577004

I had booked a round about trip from davangere to karad... The onward journey bus (sleeper) scheduled at 3.45pm got cancelled and i was put in a 2pm bus (semisleeeper). And this 2 pm bus reached davangere stop at 3.45pm. I was provided with a dirty blanket. I mailed the company about refund of difference amount between sleeper booking ticket and semisleeeper ticket. I have not received any response from them.

Return journey bus from karad during ticket booking displayed time to be 8.15pm. on the journey day a message was delivered saying the reporting time is 9pm, with no details of contact of bus person. I kept calling the customer care, which never got connected. I waited for the bus in the stop till 10.30pm... and no message was sent to my number regarding further delay of the bus.
The whole point is is there no value for customers valuable time???? I mean how do u expect any female to wait for bus (with no information as to when the bus would reach) in a stop in deserted areas...
PNR number of bus from karad to davangere is 32578536.. bus number is KA51AA6968