SRS Travels — bus delay by more than 3 hours

I suppose to travel from pune to bangalore tonight i. E.,[protected]. Boarding time is 07:30pm and they informed that bus bus got delayed by 2 hrs and now at 10:00pm they are saying that further delayed by 1hr. I dont what happening to the travel management. You should care about passengers travelling long distance. Atleast care for ladies and children. You dont know the distance between pune to bangalore, what kind of transport you are maintaining. I have experienced the similar case while i was travelling to hyderabad last month. Be responsible. Otherwise refund our amount. We will book through other operators, they will be more puntual than yours.